Mi-T-M Equipment Catalog

O rdering I nformation

HOURS To serve you better, our sales support department hours of operation are: Monday - Friday 7:30 am to 5:30 pm CST Products may be ordered and inquires may be sent 24 hours a day, 7 days a week via fax or e-mail. HOW TO ORDER Units and accessories are ordered through authorized Mi-T-M dealers and distributors. - Be prepared to advise the Mi-T-M Sales Support Representative of your Mi-T-M account number, model numbers, parts and descriptions. - Indicate your purchase order number and full name on order. - Specify exact shipping instructions. - With fax and/or mail-in orders, include full name, Mi-T-M account number, zip code and telephone number. Phone Fax Mail Website

E-mail

563-556-7484 800-553-9053

563-556-1235

50 Mi-T-M Drive, P.O. Box 50

www.mitm.com

corp@mitm.com

Peosta, IA 52068

WEBSITE – www.mitm.com Instantly access: - Products and specifications

- Online parts listings and ordering

- A site search to find the equipment that's right for you - Chat and contact form for questions and information requests

- Service center locator throughout the country

- Videos and FAQs

SALES POLICY Products are sold through authorized Mi-T-M Dealers, National Accounts and Original Equipment Manufacturer’s (OEM) as recognized by Mi-T-M. All new customers must complete a credit application. Mi-T-M will perform a credit check and upon approval the customer will receive an account number and a line of credit. PRODUCTION SCHEDULE Lead times can vary throughout the year, consult factory for specifics. SHIPPING Orders shipped without specific shipping instructions are shipped "best way" as determined by the Mi-T-M shipping department. Mi-T-M assumes no responsibility and makes no guarantees regarding air freight deliveries. Please allow seven working days before requesting tracking on lost or late shipments. In an effort to deliver Mi-T-M products to our customers in a timely manner, Mi-T-M developed a program where whole goods (pressure washers, air compressors, air compressor/generator combinations, air compressor/generator/welder combinations, portable generators, portable heaters, jobsite boxes, wet/dry vacuums and water pumps) and parts are shipped from separate locations in our facility. Customers are responsible for outgoing freight on parts and whole goods. This may be altered by minimum qualifying freight programs. Our goal is to process all orders as soon as we receive them. No additional items can be added to a previously processed order. Any additional orders will be handled as new orders. FREIGHT TERMS - All water treatment systems and parts – F.O.B. Peosta - Any combination of pressure washers, air compressors, air compressor/generator combinations, air compressor/generator/welder combinations, portable generators, portable heaters, wet/dry vacuums or water pumps – may qualify for prepaid freight - Jobsite boxes – prepaid on 1,000 lbs. or more - Detergents – prepaid on twelve cases - Parts – prepaid and add - Trailer units – prepaid and add WARRANTY All warranty claims and returns of goods for repair shall be governed by the express terms of the Mi-T-M warranty, limited to the replacement of defective parts. To submit a warranty claim online go to www.mitm.com and click on Warranty Claims link on the home page. MERCHANDISE RETURN Mi-T-M must be contacted before any product is returned. The customer will receive a Returned Goods Authorization (RGA) number prior to the item being returned. Mi-T-M reserves the right to refuse returned products. Products must be in new and resalable condition. Products must be current production components. All products must be returned freight prepaid at shippers expense. Products returned C.O.D. for any reason will be refused. Credit not to exceed original purchase price will be issued for approved returned products. Returns are subject to a 20% restocking fee. SUBMISSION OF CLAIMS All damages to merchandise – either internal or external – must be reported to the carrier shipping such merchandise to permit an inspection report to be filed immediately. Claims of shortage of cartons, crates or boxes must be properly submitted to the carrier. Claims for errors or shortages of contents must be submitted to Mi-T-M within 24 hours after delivery of such merchandise.

In a continued commitment to improve quality, Mi-T-M reserves the right to make component and design changes when necessary.

WARNING: Cancer and Reproductive Harm - www.P65warnings.ca.gov.

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