From General Manager's Desk
Dear Colleagues,
As we enter the second half of 2022, it's time for us to reflect on our performance in the quarter gone by.
We welcomed all our guests warmly with our dedicated service attitude. Our guests were acknowledged and recognised by our colleagues with excellent co-ordination and the creation of opportunities throughout the complex. For the coming months, we should keep on with our continuous efforts to drive our business and increase our market share, including guest core touch points. I am sure we will pass this stage with flying colours as a team. During the same period, we also celebrated many engaging activities. In particular, I want to talk about the Colleague Appreciation Week which was full of fun with our colleagues celebrating the colourful joy of life at this event. Many Learning and Development programmes were conducted during this period as our key focus is to complete our essential, functional and leadership programmes before the end of the summer season. I would like to thank all the dedicated champions for driving the key learning initiatives, for which the goals, as result, are reachable already. We have, as a team, progressively improved our Guest Engagement Performance. However, our year-end goals are still far away - but not difficult to achieve if we collaborate and ensure our guests' needs and preferences are well taken care of. We also successfully rolled out the Long Stay Guest programme in June, both for guest centric areas and heart of the house activities. To highlight this point and to be specific, we have a strong focus on our guests staying more than 4 days in the complex. Post-Covid, many of you are planning for your holidays this summer and I wish you a great family reunion and a well-deserved break. Lastly, I would like to thank every colleague for their stellar contribution and I’m looking forward to creating more success stories together.
Ahmed Issa Complex General Manager
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