SEPTEMBER 2024
EDITION 34
Intermediate level
Uphold a safety culture
Manage individual factors that influence performance at work Participate in a Readiness to Lead for Safety and Quality workshop or complete the online modules Monitor own and identify emotions and physical feelings, and adapt to ensure they do not negatively impact work performance and relationships Read about cognitive bias and how it influences decision-making Reflect on how the way team members think (e.g. situational awareness and decision-making) and feel (e.g. stress and fatigue) impacts on patient safety Role-model psychological safety in your unit or service by speaking up when there is a safety concern Assist less experienced team members to discuss what matters most with patients, families, carers, and customers and what drives complaints Assist less experienced team members to provide authentic support to patients, families, carers, or other staff after an incident Participate in Open Disclosure following clinical incidents Participate in difficult conversations about clinical incidents and how that might impact organisational patient safety risks Offer physical and/or psychological wellbeing support to staff involved in incidents
Contribute to high reliability
Manage clinical incidents and risk Support your unit or service to monitor requirements regarding the organisation’s safety and quality accreditation process and other safety assurance activities Volunteer to participate in unit or service- level incident reviews following incidents Read about the characteristics of high- reliability organisations Practise assisting less experienced team members in asking patients, families and/or carers about their care experience and how it can be improved and seek feedback on your support Practise leading a Safety Fundamentals for Teams, such as Safety Huddles Practise identifying and self-reflecting on the markers of effective teamwork , which include effective communication, psychological safety to raise concerns and ask questions, and demonstration of respectful behaviour Volunteer to monitor safety and quality data over time Utilise improvement methodologies Participate in an Improvement Science workshop or complete the online modules Use knowledge, skills and experience that you have gained from other contexts to inform new ideas for service delivery improvement Practise testing ideas to demonstrate their worth in making things better and safer Be confident to push boundaries and take measured risks when appropriate to improve service delivery Collect and analyse data to inform improvement conversations and initiatives of any type, as well as near-misses. Volunteer to complete clinical risk and environmental hazard analyses requested of the work environment in a professional manner Be able and willing to participate in an improvement project that is underpinned by improvement methodologies
Utilise system thinking
Anticipate the impacts of interactions between staff, teams, consumers and customers in your unit or service Cultivate and maintain a network of relationships outside your unit, within the service or District/Network, which you can use to achieve safety and quality improvement outcomes Connect patients, families, carers, or other staff and leaders with the support they need from other units or services where you work Follow up to see if they received the support they needed from other units or services where you work
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