SEPTEMBER 2024
EDITION 34
Consumer and Patient Experience
Partnering with Consumers Standard
New PRM resources for our culturally and linguistically diverse consumers New resources to increase awareness and understanding of Patient Reported Measures (PRMs) are now available for health professionals and culturally and linguistically diverse consumers. The fact sheets and videos in several different languages, are hosted on the Agency for Innovation (ACI) PRM website
Understanding Patient Reported Measures video is also available in: Arabic Cantonesee Greek Mandarin Vietnamese
The Agency for Clinical Innovation in partnership with local health districts have developed these resources which explain why PRMs are an important part of patients’ clinical care. Please contact the NSLHD PRMs team on NSLHD-PRMs@health.gov.au for more information.
New videos available for people wishing to make a healthcare complaint
The Australian Commission on Safety and Quality in Healthcare has developed a series of videos for patients, families, and carers, offering practical tips on making a healthcare complaint. These short videos on the Commission’s website guide people through the complaints process and explain the healthcare rights of consumers. Developed with input from health consumers and experts, these resources aim to improve the experience of people making healthcare complaints.
Increase in health resources with the Consumer Tick
NSLHD’s Consumer Health Information - approval steps for producing and the Consumer Tick process guides staff in developing effective health information publications with consumer input. It includes a clear process for review and endorsement. Since January 2024 there have been thirty (30) approved applications, which is a 45% increase compared to the same period in 2023.
‘You said We did’ Poster now available from Design and Print
The NSLHD ‘You Said We Did’ poster, codesigned with staff and consumers, is now available in the Design & Print catalogue and has the Consumer tick. You can now download a PDF e-version of the posters (A3 and A4 versions) from the following links: NS12985-E.pdf | NS12985A-E.pdf (internal link) Please note: the e-version must be downloaded and saved before sending it to patients or external. These posters are optional for facilities and sites to use, and quarterly updates are recommended. For more information, please contact: nslhd-thepatientexperience@health.nsw.gov.au
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