SEPTEMBER 2024
EDITION 34
NSLHD REACH Survey
REACH is a system that helps patients, carer/s, and their family to escalate their concerns with staff about worrying changes in a patient's condition. It stands for Recognise, Engage, Act, Call, Help is on its way. REACH was developed by the Clinical Excellence Commission in collaboration with local health districts and consumers. New REACH Survey tools for inpatients have been developed in collaboration with staff and NSLHD Consumer Advisors. The survey tools are optional for use and do not replace existing audits and surveys that may already be in place at your local facility or services. Links to the survey tools and QARS reporting guide are available from the Between the Flags intranet page.
PACH transitions to adopting the National Safety and Quality Primary and Community Healthcare Standards Primary and Community Health (PACH) has commenced transitioning from the National Safety and Quality in Healthcare Service (NSQHS) Standards to the National Safety and Quality in Primary and Community Healthcare (NSQPCH) Standards. While the two sets of standards share a similar structure, the NSQPCH Standards are specifically designed to cater to the needs of primary and community healthcare settings. The NSQPCH Standards are more closely aligned with the service’s approach to delivering person- centred care for consumers and the community through efficient healthcare design. The standards will assist PACH services to facilitate improved health outcomes through enhanced safety measures, risk management strategies and a more comprehensive evaluation of performance, providing deeper insights into areas for quality improvement and innovation, to ensure continued delivery of high-quality care. To support teams in shifting to the new standards, the following activities have commenced, led by the PACH Clinical Quality and Safety Team: Delivery of education sessions to familiarise all PACH staff with the NSQPCH Standards and how they apply to work practices. The online education sessions delivered by the PACH Clinical Quality and Safety Team (initially weekly) have been received positively by PACH staff. These sessions will continue to be offered monthly for the rest of the year. Development of NSQPCH Resources and further support provided by the PACH Standard Leads to assist teams in adopting the new standards and assist with accreditation. Ongoing planning and progress will be discussed in PACH service-level management/quality meetings.
PACH staff are invited to provide feedback or suggestions regarding the change, ask questions or share concerns that may arise during the transition period by completing the online survey
For further information, contact alison.davies@health.nsw.gov.au (Acting Clinical Quality Manager, Primary & Community Health)
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