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that speaks for itself
However, while the app was well received by those in the population that are technology-literate, it was seen as complex and hard to navigate by those who are not so digitally savvy and for those whose language wasn’t supported by the app. “It is unfortunate that many government programs see lackluster adoption because people at the grassroots level are unable to access them or understand their benefits. This is why Voice AI is a great equalizer. And UMANG is a great example of this, where people can just speak with the AI Conversational Assistant and instantly access information,” shared Krishna
UMANG (Unified Mobile Application for New-Age Governance) is the app that provides citizens of India with a single point of access to over 1,200 major government services. It covers everything from education, COVID-19 vaccinations, public transport, and employment advice to passport applications, utilities, cybercrime reporting, and more. UMANG was launched in 2017 and developed by two departments of the Government of India – the Ministry of Electronics and Information Technology (MeitY) and the National e-Governance Division (NeGD) –to drive the country to mobile governance.
How Fractal is building smart, perceptive, human- first speech technology, in harmony with the rhythm of Indian society.
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