THERMOPARTS COMPANY PROFILE
Excellent customer service is key at Thermoparts.
GROWTH He never did go back out full time and instead concentrated on in-house sales, contacting contractors that were working on major projects across the island of Ireland. This proved to be a highly successful strategy for Thermoparts. “We started off supplying the mechanical materials for Google Laboratories, then it just grew” explains Glenn. Projects included Failte Ireland in limerick, pharmaceutical companies, the new Children’s Hospital in Crumlin, St. James Hospital and major data centres across Europe. Glenn was briefly enticed back on the road to supply all the mechanical systems for the Titanic Hotel in Belfast. “I got up at 5am in the morning, drove up to Belfast, dropped the materials on site and was back in Dublin by 9.30 – 10pm. You do what you have to do” he says. With this type of work ethic and commitment to customer service, its little wonder Thermoparts’ reputation grew; and so, did the orders. The company moved to larger premises in the same business park in 2018, and the following year reported its highest turnover to date.
WORK ETHIC With a focus on continuous in-
OVERCOMING ADVERSITY Despite facing a 50% loss in business sales last year due to the Covid pandemic, Managing Director Glenn comments that Thermoparts have “been lucky!” “We were essential service providers for HSE supplying materials for Covid-19 works and that kept us going. “After the first six months of our current financial year we’re almost on a par with 2019, and I wouldn’t be surprised if we surpass the figure by the end of the year. “I think we’ve been very, very lucky” Glenn adds. “We’ve all got families and have lost people, so I’m very mindful of the fact that here we are celebrating 10 years, and yet we’re coming out of a truly horrendous time for our community and the world as a whole.” Brexit and the current materials shortage are a challenge, but Glenn remains positive. “Everybody has to sharpen their pencil to try and be competitive with their rates right now. But there definitely is light at the end of the tunnel. I am an eternal optimist!”
house training to date with the latest developments in plumbing and heating technologies, staff at Thermoparts are on hand to advise customers and source the best plumbing and heating products for their needs. Glenn adds: “Our clientele is so varied that we do everything from renewable energy products to basic compression fittings and bathroom suites”. “We’re a heating and plumbing merchant but we are also a procurement company and pride ourselves on our resourcefulness to meet every demand.” Over the course of 10 years, Glenn and his staff have built up strong relations with their client base. “We are not looking for quick sales’ we’re in it for the long run,” says Glenn. “A lot of customers are now pals of mine and I know everybody who comes into the shop.” His friendly charm and dogged perseverance in materials procurement has also won him an expanding international client base, supplying projects across Europe.
Thermoparts Ltd., Unit B5 Riverview Business Park, Nangor Road, Clondalkin, Dublin 12 T: +353 (01) 456 9930 - E: sales@thermoparts.ie www.thermoparts.ie
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PLUMBING & HEATING MAGAZINE | 15
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