THERMOPARTS COMPANY PROFILE
COMPLIANCE The Covid-19 pandemic has had an unexpected effect on customer service for Glenn and his team. “With people working from home, I think many are finding they can be far more productive. We’ve found that people are a lot more diligent when it comes to requesting certification of product. We had to up our game and become really adept at quickly finding technical compliance information for customers.” Glenn remarks that Thermoparts are being asked for testing certification for
every single product that they sell. “We are lucky because we have a very strong supplier network who are attentive to our product information requests.” Thermoparts are also very active on the domestic side. “Homeowners have been investing their holiday funds into home improvements during the pandemic and we’ve helped many get their domestic projects across the line.” There have been a few unusual requests along the way, says Glenn. “We had one request from a guy who
wanted a sprinkler system for his roof in order to scare away potential nesting birds. Another guy comes in to buy fittings to create artwork. No matter who the customer is, or how large their project is, we are here to help.” MOVING FORWARD With the plumbing industry constantly evolving it’s important that Glenn and his team change with it. “We provide a great range of products and excellent customer service. There’s nothing that comes across the door that we can’t handle. I’m 10 years down the road, and I still love it. “I find all the technical stuff really interesting, particularly the renewable energy side of the industry. Fortunately, the guys I’m surrounded with are as excited and as interested about innovation as I am and that’s the reason why we’ll continue to grow as a business.” No matter who the customer is, or how large their project is, we are here to help.”
Thermoparts Ltd., Unit B5 Riverview Business Park, Nangor Road, Clondalkin, Dublin 12 T: +353 (01) 456 9930 - E: sales@thermoparts.ie www.thermoparts.ie
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