Job Description
Kings Residences is responsible for the management of over 5400 bedspaces with a strategy to increase the portfolio over the next few years whilst also looking to diversify our offering. We are being looked to support the colleges continuing efforts to recruit our students on different academic journeys and be able to provide models which is in alignment with their offering. The System Administrator will support the Allocation and System Manager with implementing an annual allocation and price strategy aimed at maximising occupancy across the portfolio and deliver on student rooms allocation expectations. • Assisting the Allocations and System Manager building new pathways into the in-house Residential Management System (Mercury), testing, and reporting any issues before launching. • Be system super user, working closely with suppliers and driving IT to deliver fit for purpose system support. • Be accountable for the management of the reservations system and processes for our residences, including online positioning and overall student experience. • Troubleshoot system issues which are impacting the student journey. These can be minor to complex and can take time to investigate and resolve. This post will be offered on a full-time, indefinite contract.
Key Responsibilities • Ability to show extensive use of RMS Mercury. • Experience of developing features/functions on Mercury to support Residences.
• Ability to support the System and Allocations Manager in developing the accommodation system (RMS Mercury) in order to deliver a consistent high quality, customer focused service. • Experience of working with users to review processes and procedures and recommend changes to improve the efficiency and effectiveness of Mercury. • To fully document Mercury by developing an Operations Manual which is continually reviewed and updated as required. • To work with the Systems and Allocations Manager in fully testing new updates/features/ improvements on Mercury before releasing to end users. • Ensure Mercury supports the delivery of maximising occupancy of Kings Residences bedspaces and provides a seamless booking experience for students.
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