• Create and maintain a strong working relationship with other internal departments. • Liaise with Finance to ensure Mercury generates accurate and timely rent and debt records. • Liaise with IT when new updates/updates available for Mercury to ensure successfully updated. • Take ownership and accountability for work to ensure that it is dealt with efficiently. • Strong analytical skills with a particular eye to detail and the ability to solve problems using own initiative, document resolutions whilst prioritizing and assessing user impact. • Experience of planning and training staff on new features/improvements on Mercury to develop skills and knowledge. • Support the Systems and Allocations Manager on preparing reports to support decisions to be presented to senior management. • To ensure the service centre team are aware of system/business processes developments/ changes. • Experience of working in a fast-paced office environment. • To ensure that procedures are accurately and consistently implemented, and to maintain confidentiality regarding personal information always and that any data breaches or loss are reported immediately following King’s procedures.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
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