Alderwasley Hall School promotes a safeguarding environment throughout its service. All staff working at Alderwasley receive safeguarding training as part of their induction and have regular refresher training. There is a team of Designated Safeguarding Officers, which is headed by Kay Tunstall ( Designated Safeguarding Lead) and includes the Registered Manager, Karen Tatham. In all aspects of safeguarding, decisions are always made in a team approach. A positive relationship is maintained with Derbyshire Safeguarding. Any concerns identified by a young person, staff member or anyone who has contact with the young person is recorded on a safeguarding form. These are immediately forwarded to one of the Designated Safeguarding Leads, who will put the necessary actions in place. An on- call system is in place to ensure immediate attention is given. Every Safeguarding form is designated to a specific area: Child Protection, Welfare, Bullying and Complaint. Regardless of its designation, every safeguarding form is dealt with the same seriousness and urgency. Depending on its designation depends on how the issue will be dealt with accordingly. At all times, the team around the child and relevant professionals are involved to ensure the best outcome is achieved for the young person. Many of the young people show challenging behaviours which can be shown to peers in the home. The high staffing supervision ratios mean that these behaviours are closely monitored. Young people who feel they are being bullied, as well as the alleged perpetrators, are sensitively supported by their key team, which will include members of our therapy team. All complaints are taken seriously and are dealt with by the Registered Manager, or her Care Manager in her absence. If the complaint is specific to the education provision, it will be dealt with by the Head Teacher, Bernardo Vega. All complaints are recorded centrally in the specific log and are monitored by Regulation 44 visitors and monthly as part of internal audits. All parental complaints are responded to in writing. SENAD and all of the homes see complaints as part of the learning process; it helps young people understand how to resolve issues appropriately and helps the home develop practice. In the first instance, any complaint should be referred to the home to resolve. If this cannot be achieved, the complaint can be referred to SENAD, Tel: 01332 378840 and/or Ofsted, Tel:0300 1231231 SENAD will follow its complaints procedure by appointing someone independent of the home to investigate. The final stage is for any unresolved complaint to go to a complaint panel. SAFEGUARDING, BULLYING & COMPLAINTS We aim to provide a high standard of care and service but recognise that sometimes things do not go according to plan. In these cases we will try and put things right as quickly as we can. We have a policy which clearly sets out how to make a complaint and how it will be dealt with. Staff will advocate for young people and support them in making complaints when they feel their needs are not being met or they have any other concerns. We have similar policies and procedures for countering bullying. 15
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