Business Intelligence Manager (12 month FTC)
Candidate Pack
The University of Law (ULaw) is one of the world’s largest law schools. With an impressive history dating back to 1876, the University employs over 900 staff and has over 14,000 students studying on their undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. They were the first-ever independent institution to be granted degree awarding powers and in 2012 gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, the University continuously focuses on developing the best legal and business minds. In 2016, they opened their leading Business School, further enhancing their reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus. What really sets them apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That’s why they keep their contact hours high and their teaching groups small. Over the past 5 years the University has doubled student enrolments and continues to grow. They are extremely ambitious and plan to expand and diversify both in the UK and worldwide. As they have grown, the continuing enhancement of their brand and reputation for teaching quality and student satisfaction has been at the core of everything that they do. Whilst their legacy and identity as a specialist legal education provider remains central to who they are, they have successfully diversified their offering into business and accounting dis- ciplines, with a rapidly expanding suite of programmes delivered in their UK and overseas campuses. They plan to expand their portfolio into new applied and professionally accredited disciplines. As a pri- vate university, they are agile and innovative, anticipating the future needs of their students, their client firms and society as a whole. In 2020 their student recruitment exceeded 10,000 for the first time in their history and, whilst they remain a predominantly postgraduate university, their undergraduate numbers are also growing strongly. In 2020 they were ranked 1st for overall student satisfaction in England in the National Student Survey. Their success is driven by their reputation as a specialist university of the highest quality, offering students a unique and practice-led learning experience.
BACKGROUND
VISION AND STRATEGIC PLAN
Strategic Plan
Vision and mission
Caring for our students is at the heart of everything we do. We stand shoulder to shoulder with them, supporting their ambitions and ensuring they are respected and valued.
In 2025 we will be the leading global university of law, business and the professions with a network of online and worldwide locations. Digital technology will enable us to offer unparalleled flexibility, based around cutting edge facilities and environments, further removing geographical barriers to education. We will offer the same quality of teaching and learning experience, with the convenience to study where, when and how our students want. At the heart of this are our people and values. Many of our staff, stakeholders and students helped to shape our new vision and strategic plan.
We are deeply committed to delivering a high-quality service and education. We support and accept appropriate and managed risks, in the pursuit of growth and progress whilst maintaining quality.
Vision and Mission
Strategic Plan
We are dynamic and future-focused, anticipating and embracing change with creativity and motivation.
We are agile and adaptable, leading change and meeting the changing demands of our students and employers, all the while updating our knowledge and practice to improve our performance and the student experience.
We embrace our challenges as learning and growth opportunities and prepare our students, with confidence and resilience, to do the same.
We work together in a collegiate way, challenging one another whilst treating each other with dignity and respect - embracing diversity of experience and background that allows people to do their best and thrive.
We have a global outlook and connect across different cultures. We are a diverse, inclusive community where everyone is welcomed and valued, and our differences are a source of strength.
Our diversity and inclusion initiatives are at the heart of our strategic plan to empower our staff and student community.
VISION AND STRATEGIC PLAN
Core components of our Strategic Plan
Our International Community
We will establish new, and strengthen existing, pathways for international students to join us - including through our oversees campuses and our strategic partnerships.
Our Learning Journey
Building on our heritage of outstanding teaching and support for our students, we will deliver excellent standards in innovative learning, teaching and applied research that transforms lives and is globally recognised However, our learning journey does not end in the classroom, and we will continue to grow our support services and technologies, deepening our care for our students and offering ever closer support networks. We were ranked top university in England for overall student satisfaction in the National Student Survey 2020 and also achieved top ten placements amongst other universities for eleven further categories across the UK including: ‘The Teaching on my Course’ (4th), ‘Student Voice’ (4th), and ‘Assessment and feedback’ (7th). And in the latest Teaching and Excellence and Student Outcome Framework we were awarded silver for our teaching, learning and outcomes. Our performance in the critical categories of teaching excellence and academic support for students is sector leading.
We will embed inclusivity and multicultural values into the curriculum and develop new modules to define and address ethical issues and the rights of minority and protected groups.
Core components of our Strategic Plan
Through collaboration with our international partners we will create global learning and employability opportunities.
Our Learning Journey
Our Learning Environment
Our People
Our International Community
We will develop, retain and recruit the highest calibre people, increasing the ethnic representation to reflect the diversity in our students.
Our People
By uniting academic and business professionals, we will innovate and personalise our students’ future teaching and learning, bringing knowledge from the front line of practice.
Our Impact
Our Impact
Graduates will leave ULaw with the experiences and skills to drive change, helping to transform the future of society and the professions.
They will have not only a world class qualification, but also a sense of purpose and empowerment that they can have a positive impact on their environments.
Our Learning Environment
We will transform our study and work settings through the use of the most advanced technology and resources.
Through our pioneering Employability Service we will shape our graduates into the next generation of professionals. They will be digitally confident, have broad project management skills, and strong leadership potential.
By combining our physical and online campus environments and infrastructure, we will create adaptable and flexible spaces for learning and support.
CAMPUSES
1. Birmingham
2. Bristol
3. Chester
4. Guildford Campus
5. Leeds Campus
6. London Bloomsbury Campus
Birmingham
Nottingham
7. London Moorgate Campus
8. Manchester Campus
9. Nottingham Campus
10. The University of Law at UEA in Norwich
11. The University of Law in Exeter
Hong Kong
Guildford
12. The University of Law in Liverpool
13. The University of Law at Reading
14. Hong Kong Centre
All of our campuses are in thriving commercial areas and offer the same fully-resourced facilities, including well equipped IT suites with PCs for DVD and i-Tutorials, comprehensive law libraries with all the latest legal texts, quiet study areas and places to relax.
15. Online
Moorgate
Bristol
16. The University of Law at Chester
17. GISMA Berlin
18. Sheffield
JOB DESCRIPTION
Main Function of Job
Aim: • The Business Intelligence Manager will work cooperatively with product experts and senior managers across the university to ensure quality reporting is delivered and understood.
• Deliver regular and accurate performance information to key stakeholders against agreed KPI’s.
• Manage the acquisition and distribution of marketplace information through competitor monitoring, international market analysis, and client / prospect intelligence gathering. • Support key stakeholders in producing recommendations for the commercial and academic development of the University’s portfolio of product propositions including market developments (domestic and international).
Duties: • Gathering requirements and defining KPI’s for Business Intelligence.
Job Title: Business Intelligence Manager
• Ensures that the use of business intelligence applications enhances business decision making capabilities.
• Collating and disseminating KPI’s for The University, tracking ULaw’s performance in relation to the sector.
Career (R&R) Level: Team Leader / Manager
• Manage the provision of information on the University’s performance against agreed metrics. Manage the production and distribution of performance forecasting information across all products and services. • Manage the acquisition, analysis, reporting and recommend actions on internal, competitor and sector intelligence – including student feedback, law firms, sponsoring organisations, new entrants, current and prospective business partners and internal market opportunities.
Department: Strategy & Planning Reporting to Head of Business Intelligence
Location Any UK Campus
Direct Reports Business Analyst and Data Visualisation Analyst
JOB DESCRIPTION
The Business Intelligence Manager will report directly to the Head of Business Intelligence and work with the Business Analyst and Data Visualisation Analyst. Reporting Line
• Produce clear strategic and operational recommendations and ensure full support and input from the widest possible range of stakeholders within the University. • Working closely with members of the Business Intelligence team to help present content including reports, briefs, commentary and visual data. • Encouraging development of the Business Intelligence team and individual members – and responsible for the overall people management of colleagues who report to this role.
Specif c Responsibilities i
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by members of the Strategy and Planning Team from time to time. The job holder has a duty to take reasonable care for the health and safety of themselves and of other persons with whom they come into contact at work. The job holder also has a duty to co-operate with the University in complying with any statutory duty or requirement concerning health and safety at work. In particular, they must familiarise themselves with the Health and Safety Policy and its safety and fire procedures. This job description is to be read in conjunction with the relevant Roles and Responsibilities Career Level document.
• Meeting deadlines in a fast-paced environment.
Requirements: • Experience in the Higher Education sector and with HESA / HEIDIPLUS / UCAS /Office for Students data.
• Experience in Insight, Business Intelligence, Strategy and Planning.
• Experience of working with other team members.
• User experience of Tableau and/or Power BI, Excel and Powerpoint.
• Excellent analytical and maths skills.
• Stakeholder management skills.
• Communication skills, both written and oral.
• Critical thinking: able to look at numbers, trends, and data and come to new conclusions based on the findings.
This job description is correct at February 2022. It may vary in
consultation with the post holder to reflect changes within the market place, in Strategy & Planning and in the University.
• Attention to detail.
• Understanding of business operations and objectives, key performance indicators and the commercial aspects of higher education and training.
• Ability to work quickly and efficiently under tight deadlines.
PERSON SPECIFICATION
Training & Education Essential • Graduate
Behavioural Skills Essential • Communication skills, both written and oral • Attention to detail • Creative vision, a passion for learning and willingness to adopt and share new ideas • Confident, self-assured • Good interpersonal skills and ability to be diplomatic when required • Self-motivated, results-oriented and ability to work without supervision • Enthusiastic commitment to see tasks to completion
Education
Experience
Experience
Essential • Experience in Business Intelligence, Strategy and Planning • User experience of Tableau and/or Power BI, Excel and Powerpoint
Special Skills & Knowledge
Behavioural Skills
• Organised • Analytical • Good telephone / Teams manner • Mature approach
• Working under pressure to meet targets • Experience of working in a project team Desirable
Special Circumstances
• Experience in a commercial environment • Worked in an educational establishment • Experience in the Higher Education sector and with HESA / HEIDIPLUS / UCAS /Office for Students data
Special Circumstances Essential • Flexibility in working hours will be required to meet demands of the role
Skills & Knowledge Essential • Good English • Excellent analytical and maths skills • Ability to work with large amounts of information and see the ‘bigger picture’ • Comfortable with juggling facts, figures, and number crunching • Critical thinking: able to look at numbers, trends, and data and come to new conclusions based on the findings • Ability to work quickly and efficiently under tight deadlines Desirable • Understanding of business operations and objectives, key performance indicators and the commercial aspects of higher education and training
Application Process
The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG) .
To arrange a brief conversation please contact our advisors Sian Gardiner (020 3962 9900 / 07932 717 458 / sian.gardiner@mrgpeople.co.uk) or Charlotte Turedi (020 3962 9900 / 07852 131 794 / charlotte.turedi@mrgpeople.co.uk) of MRG. Applications should contain a CV and Covering Letter and should be sent to Sian Gardiner or Charlotte Turedi at the Management Recruitment Group. (sian.gardiner@mrgpeople.co.uk / / charlotte.turedi@mrgpeople.co.uk).
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