DECEMBER 2023/JANUARY 2024 £4.25
THE MAGAZINE OF THE FEDERATION OF MASTER BUILDERS
A GEORGIAN SUCCESS STORY Overall winner of the 2023 Master Builder Awards
Vantage & Co Group Limited reflects on the restoration project that won top honours
REPUTATIONAL SECURITY Keep your clients happy with an Insurance Backed Guarantee
LESSONS IN LONGEVITY Longstanding members offer tips for a lasting career in construction
ATTRACTIVE QUALITIES Hiring the right people and keeping them engaged is key to business success
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Contents DECEMBER 2023/JANUARY 2024 Industry update
Features
27 A Georgian success story
Stephen Rankin of Vantage & Co Group Limited shares his thoughts on being named 2023 Master Builder of the Year
20
28 Ridding of the rogues Seán McAllister of Pencil & Brick Ltd reveals how unlicensed tilers delayed his project and caused the client needless stress 32 Live long and prosper Longstanding members share their tips on how to be resilient and innovative for a long career in the construction business
7 Welcome
The urgent need to build more housing is rising up on the political agenda
8 News
The latest headlines from the industry
12 The FMB’s viewpoint
Issues affecting the sector
Spotlight
Your FMB
16 Architecture of success Working with architects has been a valuable business decision for Woods London 19 Looking ahead FMB members look back over the past 12 months and share their focus for 2024
36 FMB presidential team is elected A report from the Annual General Meeting (AGM), along with information on member discounts and on-demand webinars 40 Protect yourself As a director or key manager, you need to keep yourself safe against a range of claims that could be made against you 41 In your interests A summary of the FMB’s latest engagement with politicians and other key stakeholders in the industry 42 Member update We welcome new members that have joined the FMB and list those that have been expelled for not meeting standards
28
Business support
20 Protect your reputation Why choose an Insurance Backed Guarantee 21 H&S round-up
45
The latest news and information to keep you and your team safe on site
22 A perfect match Attracting the right people to your business takes time, patience and leadership 24 Be a power planner Plan ahead to maximise opportunities
45 Member news
An update from members in England, Wales, Scotland and Northern Ireland
Editorial Editor Bradford Keen bradford.keen@redactive.co.uk Head of marketing Isabelle Kihm Senior designer Will Williams Picture editor Claire Echavarry Publishing director Joanna Marsh
Advertising Advertising enquiries
Master Builder has been carefully prepared but articles are published without responsibility on the part of the publishers or authors for loss occasioned to any person acting or refraining from action as a result of any view, information or advice included therin. Articles published in Master Builder do not necessarily reflect the opinions of the Federation of Master Builders Ltd nor can the Federation of Master Builders Ltd, the publishers or authors accept any responsibility for any claims made by advertisers.
Andrew Matthewson +44 (0)20 7880 6245 masterbuilder@redactive.co.uk
Published by Redactive Publishing Ltd Fora, 9 Dallington Street, London EC1V 0LN www.redactive.co.uk
@fmbuilders
Production Production manager Aysha Miah-Edwards +44 (0)20 7880 6241 aysha.miah@redactive.co.uk
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FEDERATION OF MASTER BUILDERS David Croft House 25 Ely Place London EC1N 6TD Tel: 020 7025 2900 www.fmb.org.uk
@federationofmasterbuilders
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Expert advice and support We’re here for you Master Builders can contact our helpline services for unlimited expert advice
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Welcome BRIAN BERRY
A s we approach the end of another in 2024. On page 19, we highlight our members’ focus and concerns for next year as they reflect on lessons learnt in 2023. We can eventful year, we can also start to speculate on what lies ahead certainly expect a general election but when it will be called remains a hot topic. The Prime Minister’s decision will depend on how the economy fares and when the inflation rate is under control – so that could mean calling an election in May or early autumn. What is clear from the recent party conference season is that housing and the urgent need to build more homes are rising up the political agenda as is the need to make our existing 29 million homes more energy efficient. Prioritising SME builders These are good opportunities for the building industry, but it is crucial that the new work is open to SME contractors if we are to have widespread economic growth across the UK. The FMB will be capturing these concerns in our policy manifesto, which we’ll be launching next year ahead of the general election. One of the policy issues that we’ll be championing is the need to licence building companies. It’s an issue that we’ve been calling for over the last five years and despite a Private Members Bill being tabled in the House of Commons in November 2021, the Government, to date, has remained non-committed. On pages 28-31,
What is clear from the party conference season is housing and the urgent need to build more homes are rising up the agenda
we look at the importance of licensing and how not having it can badly impact consumers. The fact that 32% of consumers are put off having work done to their homes because of concerns about employing a reputable builder demonstrates the scale of the problem and the need to raise standards in our industry. To help address consumer reassurance, I’m pleased to flag that FMB Insurance Services Ltd (FMBIS) can now offer an Insurance Backed Guarantee (IBG) for members’ work. You can find out more about IBG on page 20. Taking the FMB forward over the next two years is our new National President and Chair of the FMB Board, Chris Carr. The results of the FMB Annual General Meeting (AGM) in September are highlighted on page 38. You can find out more on page 27 about the overall winner of the FMB Master Builder Awards, Vantage & Co Group Limited. The fantastic restoration of a hidden house in the centre of Birmingham is a brilliant example of what can be done to bring old buildings back to life. We need more of this if we are to revitalise our town and city centres. Putting business aside, I also want to take this opportunity to wish you a very happy Christmas and a prosperous New Year.
BRIAN BERRY, Chief Executive Federation of Master Builders
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Planning row scuppers built development INDUSTRY UPDATE NEWS News
CONSTRUCTION INDUSTRY NEWS
The FMB’s official charity partner, the Lighthouse Construction Industry Charity, has joined forces with Lofty Heights Skills Academy to encourage young NEET (Not in Education, Employment, or Training) people to choose construction as a career. The charity’s free soft skills e-learning training covers wellbeing issues with topics including banter vs bullying, managing stress, and understanding anxiety. Sarah Bolton, Chief Operating Officer at The Lighthouse Construction Industry Charity, said: “This is a crucial time for our young NEET community and helping them to develop effective social and emotional wellbeing skills will support them in their new environments. This collaboration will also ensure that the next generation are well equipped to navigate the daily challenges of life and, in turn, they too can help drive change to support a positive wellbeing culture in the industry. “We are in the unique position of being able to help with every aspect of emotional, physical and financial wellbeing so this also gives us an opportunity to share our many pathways to additional support for our young NEET community, offering 24/7 free and confidential advice and guidance on a huge variety of issues.” The Lighthouse Charity supports NEET people
T wo residential tower blocks in South London will be demolished in the wake of a planning row. Developer Comer Homes Group has been ordered to demolish the tower blocks, which were completed in 2022 and already house residents, at Mast Quay Phase II in Woolwich after Greenwich Council launched enforcement action. The council said the build-to-rent development deviated from the original planning permission granted in 2012, including changes to cladding and design that make the towers look “more solid and bulky” as well as the absence of the proposed roof garden for residents and children’s play areas and gardens.
Greenwich Council said: “The Council believes that the only reasonable and proportionate way to rectify the harm created by the finished Mast Quay Phase II development to the local area and the tenants living there, because of the changes made during its construction, is the complete demolition and the restoration of the land to its former condition.” Councillor Anthony Okereke, Leader of the Royal Borough of Greenwich, said: “The right thing to do is not usually the easy thing to do. That is why we will not standby and allow poor quality and unlawful development anywhere in our borough and we are not afraid of taking difficult decisions when we believe it’s the right thing to do.”
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NEWS IN NUMBERS
Small builders relieved by delays to biodiversity net gain regulations
£60m The amount the Government has awarded to councils to develop brownfield land for 6,000 new homes. Source: The Department for Levelling Up, Housing and Communities
Biodiversity net gain delayed
S mall builders are breathing a sigh of relief after the Government announced that new regulations known as biodiversity net gain (BNG) will be delayed. The new rules, which were meant to come into force in November of this year, would have developers of new housing, commercial and infrastructure projects deliver a 10% biodiversity net gain for the local environment. BNG will now come into force in:
Building Council’s Deputy Chief Executive, Simon McWhirter, said: “This is yet another blow to sustainable development and risks undermining national efforts to put the collapse of nature into reverse. Responsible developers large and small have been gearing up for this change for years, with many of our members creating dedicated jobs to deliver net gain from in-house consultants to designers, landscape architects and creative project leads. This will be exceptionally damaging for their projected work pipelines, investment, supply chains, and related job roles.” Biodiversity Minister Trudy Harrison said: “Biodiversity net gain will ensure new developments work for both wildlife and people. We will create nature-rich places whilst ensuring communities get the new homes and infrastructure they need. “The updated timetable and guidance we are setting out today will help smooth the transition ahead of the biodiversity net gain going fully live in January 2024. Developers and planning authorities should use this to familiarise themselves with the guidance and prepare for the integration of biodiversity net gain into the planning system.”
3% Percentage by which
January 2024 for larger sites April 2024 for smaller sites Sometime in 2025 for nationally significant infrastructure projects
construction costs are projected to rise in the year to Q3 2024. Source: Building Cost Information Service
Brian Berry Chief Executive of the FMB, said: “The FMB has been working with the Government to ensure that BNG works for FMB members, which is why we have called for an extension on small sites. It’s good news that the Government has taken our advice and extended the implementation date until April 2024 for small sites, as this will help the transition for FMB members. BNG offers a great opportunity to reinvigorate the UK’s natural environment, but it must be delivered in tandem with a sustainable pipeline of new housing.” However, not everyone was pleased with the delays. The UK Green
£21m The amount accountancy firm KPMG was fined by the Financial Reporting Council for mishandling Carillion’s accounts. Source: Financial Reporting Council
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INDUSTRY UPDATE NEWS
Campaign to Protect Rural England (CPRE) has come out in support of Labour leader Keir Stamer’s pledge to prioritise brownfield sites for house building projects. Not only will such a move increase the housing supply, it will do so in such a way that mitigates damage to the natural environment and rural communities, CPRE said. The post-war Labour government introduced the Green Belt around large towns and cities and launched National Parks and Areas of Outstanding Natural Beauty – and Starmer wishes to continue with this approach. CPRE Chief Executive Roger Mortlock said: “Brownfield land can provide room for 1.2 million new homes and before we start thinking about a new generation of new towns, we need to make sure we’ve exhausted the untapped potential of brownfield land.” CPRE backs brownfield sites
CLC calls for retirement prevention strategies
A recent report by the Construction Leadership Council (CLC) says one method to boost productivity is to provide suitable work for ageing construction workers to keep them from retiring. In its report, Creating a productive environment for UK construction , the CLC said that extending the working life of construction professionals nearing retirement would boost productivity in the
UK construction industry by 25%, saving £45 billion a year on industry spend. The report stated: “We need to focus on managing the shape of the workforce ensuring that there are roles for those nearing typical retirement age that enable them to play an active role in a productive construction industry through lecturing or mentoring our next generation.”
To see the full report, visit at tinyurl.com/MB-CLC-retire
BCIS funds carbon database A consortium of organisations and professional bodies from the built
James Fiske, CEO of BCIS, said: “With the Government U-turning on green commitments, there has never been a more important time for the UK construction industry to take leadership on reducing its carbon emissions… Unless we have easy access to accurate and consistent carbon emissions data, and a place where we can share learning and experience, we will never truly understand if we are
environment has launched the new Built Environment Carbon Database (BECD) to further the industry’s commitment to reducing its impact on climate change. Developed and funded by the Building Cost Information Service (BCIS) and backed by representatives from RICS, The Carbon Trust, IStructE, BRE, CIOB, the Environment Agency, CIBSE, ICE, RIBA, the UK Green Building Council and ACE, BECD is a free- to-access database of carbon estimating and benchmarking for the industry.
making the right decisions.” To access the database, visit tinyurl.com/MB-database
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NEWS IN NUMBERS
‘Pull up your boots’, Dame Hackitt tells industry leaders
0.4% Rise in monthly construction output in September 2023. Source: ONS
and it starts with a culture overhaul to encourage real ownership – overseen by a regulator with powers to impose serious sanctions for those who continue to try and game the system. “To make this happen, it’s no longer enough to focus simply on complying with rules. Those who continue to wait for rounds of secondary regulation are missing the point... Now is the time for the industry to pull up its boots and deliver quality buildings that can withstand the test of time. Feeling safe in a home, workplace or school is a basic human right and the construction industry has a responsibility to deliver it – let’s make sure this new system works.”
Dame Judith Hackitt, former Chair of the Independent Review of Building Regulations and Fire Safety, recently addressed industry leaders at the 2023 Construction Leaders’ Summit on improving building safety, compliance and sustainability. Hosted at the Tottenham Hotspur Stadium in London, Hackitt told summit delegates: “We now have a clear, systems-based approach to improving regulatory compliance and information sharing. Competence, accountability, and responsibility are now being placed at the heart of building processes. “This means changing the way we plan, design, and deliver buildings Plan to triple house building in the North
£1.5m The fine to be paid by Tarmac Aggregates for its negligence resulting in the death of a maintenance contractor
six years ago. Source: HSE
long-term certainty on rent and grant subsidy, and linking local plan- making to regional economic targets” – with the intended result of adding £3.9 billion of gross value to the UK economy, delivering 42,920 homes, and regenerating 80 communities, whilst providing work to around 59,000 people. Homes for the North Chair Steve Coffey said: “Our Plan provides the first ever comprehensively-mapped vision of regeneration opportunities across the North, and would deliver what the region, its people and economy need – more and better homes.”
A new plan proposes to remedy the housing crisis in the North of England by tripling the number of houses being built in the region. Plan for More and Better Homes , published by Homes for the North – an alliance of the region’s biggest housing associations – shows how a new Government could boost housing delivery across the country by building 2 million new homes by 2050 whilst upgrading 100,000 existing homes as part of a medium-term plan. Homes for the North outlined a “strategic approach to investing in local delivery partnerships, providing
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INDUSTRY UPDATE VIEWPOINT
Viewpoint
The FMB gives its viewpoint on the headlines affecting the construction sector
King’s speech light on hope The King’s speech outlining the Government’s legislative programme offers little hope to the building industry – with no new initiatives to address the decline in house building. Brian Berry, Chief Executive of the FMB, said: “There was nothing of note in the King’s speech to address the alarming decline in house building rates across the country or any new plans to improve the nation’s draughty and leaky homes. We need to be focusing on economic growth and the absence of ambition to build more homes and improve the ones we have is a missed opportunity. “A clear commitment from the Government to engage with SMEs would have helped provide more assurance at a time when enquiries for new building work are falling by as much as 40%. “More encouraging is the Government’s lead to improve the quality of technical education, by enhancing skills and vocational training, ensuring everybody receives the best possible education through the Advanced British Standard qualification. This is an issue of great importance to SME builders looking to recruit staff and grow their businesses.”
Labour's ‘big build’ needs small builders
It’s encouraging that Labour is tackling the emotive issue of the green belt with the so-called ‘grey belt’, which has restricted sensible and sustainable development for too long. “Bringing SMEs on board with new town developments will ensure high- quality, diverse housing, whilst also creating wider benefits such as vocational skills opportunities. Coupled with the recent announcement by Shadow Chancellor Rachel Reeves to reform the antiquated planning system, this could all add up to a renaissance for small, local builders”.
Labour’s push for a ‘big build’ must include small builders to ensure regional growth across all parts of the UK, said the FMB in response to Sir Keir Starmer’s call for a “decade of national renewal”. Brian Berry, Chief Executive of the FMB, said the industry “has been mired by issues for decades, resulting in small local builders delivering fewer homes to the
detriment of local communities”. He added: “The return to gentle
densification, last seen in the 19th century, could help SMEs regain their share of the market, which has been dominated in recent years by a few major companies.
Building enquiries down There has been a sharp decline in workloads, enquiries and employment amongst small building companies, with 40% of FMB builders reporting a decrease in enquiries. The data comes from the FMB State of Trade Survey for Q3 (more results on page 13). Positively, the repair, maintenance and improvement (RMI) sector remains buoyant with most FMB members reporting increased workloads. Brian Berry, Chief Executive of the FMB, said: “The Government should be concerned at a time when we need to be building more, and not fewer, new homes. With continued pressure on bottom lines, members are putting up prices to accommodate for economic adversity and inflationary pressures. “Worryingly, we’re also seeing over half of small building companies falling below their expected margins, which is why we need the Government to steady the fragile housing market.”
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INDUSTRY UPDATE STATE OF TRADE
STATE OF TRADE The FMB Q3 2023 State of Trade Survey reveals ongoing challenges for members in three key areas
MARKET CONDITIONS
SKILLS
PRICES AND COSTS
39% of members struggle to hire carpenters
of members report material costs increased in Q3 with 55% expecting this to continue into the next quarter – an improvement from previous quarters
Total workload, enquiries and employment has dropped in Q3 of 2023 , driven by poor performance in house building and industrial and commercial sectors
71% of members have increased their prices as a result , with half reporting their business will likely make a loss or fall below expected margins
35% of members struggle to hire bricklayers
of members reported a decrease in enquiries
27% of members are restricting hiring new staff as a consequence of increased outgoings
RMI reported workloads remain positive , but have dropped off since Q2 2023
of members struggle to hire general labourers
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ADVERTORIAL TOOLS TO USE
EXPANDING YOUR TOOL BOX
with 5.8J impact energy and features vibration control to make your experience more comfortable. The low vibration comes from adding a decoupled and soft grip rubber handle. This machine is also one of the smartest SDS plus hammers as it has real-time tool status via user interface and individual adjustments by Bluetooth via the Bosch Toolbox app. With ProCORE18V batteries
BITURBO brushless motor empowers tradespeople to take on tough tasks.
Who should have it in their toolbox?
If you work in construction and deal with demanding jobs in concrete, you would benefit from this little powerhouse. It’s an ideal tool for rotary hammer drilling and chiselling in concrete, brick, and stone. There’s no need to worry about missing your mark, because accurate tool control is ensured by its soft start function for precise drilling when beginning your hole. There are also three different working modes – auto, favourite, and soft – so you always have the right setting for every job. Why is this better than similar products? The GBH 18V-34 CF provides an impressive performance
Choosing the right tool for your needs requires research and careful consideration. Here Makita and Bosch each share insight into a tool from their ranges
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Bosch What is the name of the tool? GBH 18V 34 CF cordless rotary hammer.
rotary hammer is a powerful cordless SDS plus hammer to have in your tool kit. Part of Bosch’s 18V system, this hammer ensures fast and efficient work on demanding applications. The machine's
What is it used for? The GBH 18V 34 CF cordless
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ADVERTORIAL
Makita What is the name of the tool?
The cordless functionality also means zero emissions – which is good for the environment and healthier for the tool operator who is not at risk of breathing in exhaust fumes. Battery-operated chainsaws are also quieter compared with petrol alternatives, and the vibration levels are considerably lower as there is no piston operating 90° to the rotation of the crankshaft. Reduced vibration levels ensure those using the tool remain safer on site and are better protected against vibration-related illnesses such as vibration white finger. The Makita UC011G is available as a body only option (UC011GZ) for users that already have XGT batteries, making the price more competitive when adding this machine to existing XGT kit. The UC011G is also available as a complete kit (UC011GT201), which is supplied with 2x40V (5.0Ah) batteries and a fast charger. With a 50-minute charge time on the 5.0Ah battery and approximately 35 cuts per charge, users can achieve optimum productivity and minimise downtime between charges. You can find out more at tinyurl.com/MB-Makita1
Makita UC011G 40VMax XGT Brushless 350mm Chainsaw.
What is it used for? The machine is part of Makita’s XGT platform, which combines innovative tool design and high-output batteries to provide a genuine solution for high-demand applications. Featuring a powerful brushless motor and a 350mm bar and chain, the tool offers an impressive output, equivalent to a 40cc petrol powered chainsaw. Its high chain speed of up to 25.5m/s is perfect for heavy-duty use and reliable cutting performance for thick pieces of wood.
Who should have it in their toolbox?
Anyone that needs to cut a lot of wood would benefit from this tool.
Why is this better than similar products?
As this is a battery-powered chainsaw, there is no need to change engine oil or spark plugs, clean air filters or drain the fuel before storing the tool. So this also negates the need to carry fuel or mix oil and petrol on site.
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SPOTLIGHT WOODS LONDON
W hen Ed McBeath took on a project to tear down an old property and construct a four-bedroom family home in its place, he knew it was going to be a demanding job. At the time, material and labour costs had skyrocketed, plus there was a shortage of skilled tradespeople. “It was the most challenging time to build I have ever seen,” says McBeath, Director of Woods London. “So my major highlight was just getting the project finished.” It took 18 months to complete but the result is a very satisfied family in Barnes, South London. But it wasn’t just the struggles with materials and labour that McBeath needed to overcome. The build itself was particularly demanding. Spanning three storeys, this modern family home features the kitchen, living areas, a cinema room, and a private cocktail bar on the lower floor. The first floor houses three bedrooms and bathrooms, whilst the roof is reserved solely for the master bedroom and ensuite bathroom that includes a free-standing bath tub and spacious shower. Delight in the details “This house is full of details,” McBeath says, “to the point where every part of it felt like it needed special attention. This type of build is very unforgiving; there is no skirting or architrave to hide imperfections and all the details need to be thought about from the very beginning as boxing out beams or getting critical alignments out was not an option. These details need to be achieved
ARCHITECTURE OF SUCCESS
Choosing to work with architects has been a valuable business decision for Woods London
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WOODS LONDON
us with a drawing pack where they have detailed most of the project although quite often there are details and junctions that can only be worked out as the build comes together. “Architects have always appreciated our willingness to get these areas of the build right and work with them without making a fuss. We always go the extra mile to make sure it's as good as possible. However, every now and then they draw an unbuildable detail so there needs to be some give and take sometimes!” Collaborative effort As with any collaborative efforts, success comes from having a good working relationship. “Contractors need to have a good understanding of the plans and be willing to achieve the details the architect has drawn,” McBeath says. “These details often don't become apparent until the house is finished and all the corex comes off. Even the guys that built it stand back and go, ‘Oh wow. Yeah, that does look great!’ “This house is definitely one of those. If you can build a good working relationship with architects and their clients, and at the same time deliver quality builds, then they will use you on other builds and you have a chance to grow.” To fellow members wanting to develop partnerships with architects, McBeath says to find a firm that you get on with as this will lead to working on enjoyable projects. “Architects are a great source of work for builders. They do most of the work with the client, which can take up an incredible amount of time for builders who just want to get on and build.”
feel like you are in a basement because the light comes in so naturally.” Woods London and Coffey Architects have collaborated before and McBeath explains that he always favours working with architects on projects. “I like to work with architects as they are the go-between for the builder and clients – so we avoid most of the decision- making process,” McBeath explains. “They will come to
on the first go and can't be covered or adjusted if they’re not perfect.” The house lets in a significant amount of natural light and features a varied selection of finishes, including: Natural clay plaster Dark timber finishes Pristine marble Power-floated ice-white concrete Tadelakt – an ancient lime soap plaster finish from
Morocco – in the bathrooms
“Getting natural light in always improves the feel of a house,” McBeath says, pointing out that project partner Coffey Architects “always has a strong focus on this”. To maximise natural light in the basement, McBeath excavated 1000mm from the rear garden. “It doesn't really
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ADVERTISE IN
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Call 020 7880 6245 | Email masterbuilder@redactive.co.uk
SPOTLIGHT HOPES FOR 2024
when confronted by factors beyond your control. Which is exactly what Steve Sullivan of Totalglaze Windows Ltd in Kent has shown. The cost-of-living crisis, coupled with rising prices – and falling demand – of conservatories forced Sullivan to make changes to his business offering. “I was grasping at straws to find a replacement for the revenue my directors have been losing over the past few years,” Sullivan says. “If we are not selling conservatories, we need a replacement. So I contacted a few of my suppliers, did my research and came up with a plan.” The company decided to launch a new extension kit to run alongside its conservatory offering, extending existing conservatory bases at a much cheaper cost than solid brick built extensions. Now, Sullivan has forged a relationship with PCL Building Products Limited to supply his extension kits across the South East. The kits use structural insulated panels (SIPs) that are connected with a unique jointing system for walls and roofs and fabricated from sustainable timber sources. They use less timber than typical timber frames so
they’re economical and eco-friendly, as well as being strong and energy efficient, Sullivan explains. “We are hoping that it will support us and increase our revenue where we have lost out by not selling our bigger- ticket items,” Sullivan says. He is hopeful that the market will rebound in the year ahead and his sales will go up. Future focus Speaking broadly about the industry rather than her own business, MacCuish wants to see a more coherent “risk- based approach to Building Standards oversight”. She notes: “Significant collaborative work is required between principal contractors, engineers, architects and Scottish Ministers on the current Building Regulation Standards and how these are regulated, measured and evidenced.” By applying a risk-based approach to the oversight process and the enforcement of building standard rules and regulations, MacCuish says the industry would benefit from “a more robust approach” to assessing that domestic and commercial buildings are meeting high standards.
Steve Sullivan of Totalglaze Windows Ltd
As we move into a new year, members reflect on the past 12 months and share their plans for the future of their businesses and the wider industry LOOKING AHEAD
Y ou can’t have every project of the year being a highlight, but for Sam MacCuish, Managing Director of Lilium Homes Ltd in Glasgow, one in particular stands out. “In 2023 we completed a beautiful traditional sandstone and slate mews build in Glasgow West Conservation Area,” she says. “This building now sits proudly amongst a number of Grade A listed buildings dating back to around 1850. The project required considerable ground works due to historic mining issues affecting properties within the West End of Glasgow.
Off the back of a successful year, MacCuish is eager to grow her business in 2024, with plans to expand her team and double the business’ resources to meet the increasing demand. But she’s also especially excited about an upcoming project. “In 2024, we have the opportunity to be engaged as principal contractors on a very special new build project. This involves creating an ultra-modern, environmentally- conscious, accessible home. So watch this space!” Being successful at business requires mastery of many variables and an attitude of innovation and adaptation
Sam MacCuish with her team from Lilium Homes Ltd
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BUSINESS SUPPORT INSURANCE BACKED GUARANTEE
What type of IBG insurance can FMB insurance offer? FMB Insurance provides a range of IBGs, spanning 2, 6 or 10 years, commencing from the date of completion and is available on a wide range of home improvement projects, including: General building – such as a porch or new extension on your home Loft conversions Roofi ng Damp / timber treatments
Roofl ine Kitchens Bathrooms Conservatories
Whatever changes your client wants to make to their property, they can benefit from an IBG to give them full protection on their investment – after completion. IBG contractor FAQs Do I need to provide this cover? You don’t need to, but it is recommended. An IBG is a great way to give your customers’ peace of mind that the work is fully covered should anything go wrong. Additionally, certain organisations such as competent person self-certification schemes and certain trade bodies may, as part of their scheme rules and membership terms, require that you provide IBGs to your customers. How do I get a quote? Contact FMB Insurance on 01353 652 760 to run through a quote, send an email to insurance@fmb.org.uk or request a quote online by visiting www.fmbinsurance.co.uk How much is the excess? The excess for our IBG is £50. An IBG is more than just financial safety. In a tough market, offering IBGs makes you stand out, giving you a competitive edge and building trust. This extra security could be what makes the client sign the dotted line – especially as homeowners are taking extra precautions before committing to home improvement projects.
your clients' investment is protected and maintains your good reputation. An Insurance Backed Guarantee gives your clients extra protection for up to 10 years after a project is finished, covering various home improvements A n Insurance Backed Guarantee How does offering IBG to a client benefit me? (IBG) is a policy that helps homeowners if there are problems with the quality of PROTECT YOUR REPUTATION
the work after your business is no longer operating because you have retired, or if you’re suffering from an illness and you cannot fulfil the written guarantee. What does an IBG cover? If there are defects found in the completed work after a project is finished, and your business is no longer in operation, the IBG provides important safety. It covers the reasonable cost of fixing these defects, sticking to the original contractor's guarantee and insurance policy terms, up to the original contract price. This ensures
By providing an IBG to your clients, you’ll build a stronger, more robust aftersales package for consumers, which builds trust. This insurance policy provides peace of mind to your clients in case of unexpected changes to your company or finances, or if you retire or fall ill – realities that may not have been considered when securing the job. IBG offers assurance to the client that your written guarantee will be honoured even in the unfortunate event that you cease trading or retire.
For more information on how IBG can benefit you, contact FMB Insurance at 01353 652 760 or email insurance@fmb.org.uk .
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BUSINESS SUPPORT HEALTH & SAFETY
The latest news and updates on health and safety in construction to help you and your workforce stay safe on site HEALTH SAFETY &
Is your joinery workshop putting workers at risk? Inspections by the Health & Safety Executive (HSE) have found many small metalworking businesses are failing to protect their workers from dangers associated with metalworking fluids, sometimes referred to as ‘white water’, which are produced as a by-product. Machinists, particularly those regularly using computer numerical control (CNC) machines, are at risk of breathing in fine mists containing coolants and other chemicals associated with occupational asthma and occupational hypersensitivity pneumonitis. The HSE has launched a ‘Working with Metalworking Fluid’ campaign to raise awareness of the dangers of inhaling mist generated by machinery. They list the following three criteria as the biggest stumbling blocks in failing to protect workers: 1. not having local exhaust ventilation; 2. not completing regular fluid quality checks; and 3. failing to provide regular health lung and skin condition checks. HSE will conduct unannounced safety inspections at sites using metalworking machinery between now and March 2024. The regulator has reminded firms that it is a legal requirement to carry out health surveillance practices for employees exposed to metalworking fluids, even if protective measures are in place. For more information on the HSE’s campaign, visit tinyurl.com/MB-metalwork
The FMB’s long-term charity partner, the Lighthouse Construction Industry Charity, has launched a free-to- access online support portal for construction industry professionals as part of the industry-wide initiative known as Make It Visible. Working with the Construction Industry Training Board (CITB) and The Samaritans, the campaign makes welfare and wellbeing support visible and available on construction sites, with the portal providing resources for emotional, physical and financial wellbeing. There is guidance to help workers identify when they are struggling in any of these areas, with advice and contacts to help them act before it’s too late. Free welfare and wellbeing portal launched
The campaign is also supported by a dedicated taskforce that has been visiting construction companies and builders’ merchants across the country since May and has spoken to over 30,000 people at hundreds of sites about workplace wellbeing. To access the portal and
join the ‘World’s Biggest Mental Health Check-In’, visit tinyurl.com/MB- makeitvisible
CITB launches free Fire Safety Course
Once enrolled,
students gain access to the course materials for
The CITB has launched a free online course designed to teach key aspects of fire safety to those working in the design, construction, or maintenance of buildings, with a specific focus on educating installers. Developed with the help of fire industry experts, the course is a direct response to recommendations made by Working Group 2 WG2, part of the Competence Steering Group (CSG) set up to support the work of the Grenfell Inquiry.
12 months and receive a certificate on completion, which is valid for 5 years. Students will require roughly an hour to complete the course. Progress can be saved and retrieved as many times as required. To enrol, prospective students need only a basic understanding of fire safety. To find out more and register for the course, visit the CITB website: tinyurl.com/MB-CITB-fire
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BUSINESS SUPPORT ATTRACT AND RETAIN
S killed personnel are in short supply – and SME construction firms are feeling the effects. So how can FMB members not only attract the right people to work for them but keep them engaged over the long term? For Christian Bowerman, Director of Atlantic Dwellings in Wales, it begins with company culture, which he defines as “the way we do business”. “It starts with the basics: appearance and personal admin,” Bowerman says. “We expect every individual to be ready on site promptly at the agreed time, wearing the correct company kit, and armed with the correct PPE and tools. We then need to be organised, with site managers communicating a daily plan, checking in at break and at the end of the day. “Our site managers run their day like a Swiss watch. We make it clear to customers that we prefer that they don’t disturb us when we are on break. It’s time for the team to recharge and connect with each other.” Having an organised company culture is good for business because, as Bowerman explains, “New team members are attracted to us because we are professional.” Being a gentle leader The culture of a company also depends on how leaders shape it. Vyncent Brett of Brett Homes in Kent has been in business for more than two decades, launching his company in his early 20s. Over the years, he’s learnt what it means to lead. “In my early 20s I was a lot more reactive,” Brett recalls. “I would scream. I would shout. I would demand to know why a task was not being done. And that is not how to get along with people on site.”
Attracting the right people to your business takes time, patience and definitive leadership. The result, though, is a reliable and efficient team A PERFECT MATCH
practice, this includes creating a culture or environment where those working with him feel they can raise concerns and issues, and troubleshoot any
cause a problem, then I’m not going to get anything from anybody.” Key to Brett’s approach to leadership is to be a “solutions man” rather than someone who fixates on problems. In
As time passed, Brett adopted a far more gentle leadership style. “I get the most out of people by being kind and understanding that if I’m going to go in screaming and shouting and
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ATTRACT AND RETAIN
they acquire skills. This might be practical, but also dealing with people or picking up a specific responsibility within the business. They vary widely depending on the individual. An apprentice carpenter’s development plan will be hugely different from a more experienced site manager.” Brett agrees that with the right attitude much can be learnt on the job. To find the right people, though, you need to have processes in place. Ask the right questions Vetting, says Brett, is his way of determining whether someone is going to be the right fit. It starts with an in- person ‘meet and greet’ to get the first impression of each other and whether they’re interested. What are they capable of? What skills and experience do they have? “The number of tradesmen I’ve employed over the years who have told me they’re painters – but 90% of them have not been taught how to paint. They have just decorated their grandmother’s or auntie’s house, and all of a sudden class themselves as a decorator. “So the actual long-term vetting comes down to whether they are who they say they are, can do what they say they can and are prepared to adapt to the way of working. “I need to know if they’re right for the job and they need to get a sense of whether they want to work for me. Are they arriving with ego? Do they just want a paycheck at the end of the week? Do they care about the job?”
Bowerman’s ‘attract and retain’ tips Encourage diversity. Set up support structures such as 1:1 check-ins between team members and leaders. Host social events for off-site bonding. Be flexible to help people’s individual needs; for example, by allowing an early finish in exchange for time worked later in the week. Set clear expectations with the team about what is required throughout the day. Reward and recognise good work.
The point being that there needs to be a supportive team if people are to flourish. “We have come to the conclusion that attitude is at least twice as important than ability,” Bowerman says. “It’s a difficult balance because when the guys are in the muck and the bullets the last thing they want is somebody with limited experience. If you can deal with the growing pains, however, a good attitude or approach in a person will benefit the team and company much more. “We make it clear that an individual’s approach is more important than their ability. If they don’t have the perfect skill set or are learners in only one area it doesn’t matter to us. “We look to provide all our team with a development plan – some kind of path as
problems to find a solution in a collaborative way. “I always encourage them to come to me with a problem,” he says. “Don’t ever pretend it doesn’t exist because then we won’t be able to work it out.” Attitude versus aptitude Bowerman tells the story of a former hire with a lot of experience but a fixed mindset. “He would do what he wanted when he wanted with little consideration to the wider team. A real soloist. When he left the business the growth in the team was incredible. “We didn’t know it then, but his approach was holding back the development of multiple members’ and, in turn, the business. One individual grew so fast as a result, he became our youngest site supervisor.”
Both Bowerman and Brett participated in the FMB’s
coaching pilot programme, which focused, in part, on being a better leader and employer.
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