MERCHANT PROFILE
CUSTOMERS GET THE HIGHEST SERVICE STRAIGHT FROM THE FAMILY DIRECTORS…
Customer service from the top C arryduff Building Supplies is an independent family run builders’ merchants invested in delivering the best customer service. “Customer service is where we differ from many other merchants,” said Andrew
so I think this approach works for us.” The Carryduff Building Supplies motto is ‘Small enough to care, large enough to cope’. “We have this on the back of all our lorries because, although we are a large independent merchant, no job is too small for us. We’re happy to deliver one tonne of stones to someone doing their garden. And then on the other hand, we’re supplying sites with hundreds of houses under construction.” The family-owned builders’ merchant also takes a strong interest in charity fund raising. In August, they held a charity breakfast morning to support Motor Neurone Disease charities. It was generously supported by Carryduff Building Supplies’ long list of well- established suppliers who took stands for the day and helped provide promotions and raffle prizes.
Gilliand, Director and son of the founders. “When people order from us, they are quite often talking to myself, my mum Shirley or my brother Richard. We all have a stake in the business, so it’s in our interest to make sure the customer is always happy. “We’re not working to just meet monthly targets; it’s the whole future of the business we’re trying to sustain. If you look at online reviews for Carryduff Building Supplies you can see that we are getting very positive responses. We find a lot of our business comes from word of mouth recommendations from happy customers,
“We all have a stake in the business, so it’s in our interest to make sure that the customer is always happy.”
Carryduff Building Supplies, 116 Hillsborough Rd, Moneyreagh, Newtownards BT23 6AZ T: +44 (0)28 9081 3396 - E: info@carryduffbuildingsupplies.com www.carryduffbuildingsupplies.com
www.northernbuilder.co.uk
FOLLOW US ON:
NI BUILDER | 39
Made with FlippingBook - professional solution for displaying marketing and sales documents online