Shangri-La Experience Standards

Baggage Service Arrival

o For garment bags, ask the guest if they would like to hung in the closet, or opened up on a bench or the bed.

o For the briefcases and others small bags, ask the guest where they would like them to be placed.

o Before you leave the room, point out and count back the number of bags you brought.

o Make your final comments to the guest warm and friendly, and express genuine thanks welcome.

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