Shangri-La Experience Standards

Internet Reservations

o Internet site is easy to use and efficient for maneuvering around and booking, including making special requests

o Internet site information is accurate and helpful.

o Internet site information is engaging, colorful and interesting.

o Internet confirmation is readily available; confirmations sent as described; confirmations are professional and polished.

o Internet site generates interest to visit spa, restaurant, leisure or other facilities of the property.

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