6.9 On-Site Installation, Calibration, and Training
All Starrett vision metrology systems and optical comparators are calibrated at the factory prior to shipment; however, it is possible that components might have moved during shipment. A complete functional test and calibration are recommended following physical installation. Professional system installation is normally provided by Starrett Factory Service Technicians or Starrett Authorized Service Technicians for all new vision metrology systems and optical comparators sold in North America. Installation can include equipment setup, on-site calibration, and on-site operator training. While professional installation, calibration and training are separately quoted line items, these services are highly recommended and are purchased by most users.
Starrett setup can include the following services:
• Overseeing the equipment’s in -plant transportation to its permanent location and uncrating. Professional “riggers” might be required for large format floor standing models like the HDV500. This typically takes one day for an HDV500 system. The system should then be allowed to temperature stabilize overnight prior to calibration.
• Performing the physical setup and electrical connection of the system.
Completing functional checkout.
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On-site calibration On-site calibration normally takes place on the day following setup. Calibration uses NIST- traceable glass grids, linear standards, and gage blocks. Calibration typically takes 1/2 day for a CNC system like the HDV500. If a motorized rotary stage is purchased with the HDV500, then additional installation, set-up and calibration is required which can add another 2 hours of technician time plus the appropriate calibration equipment. On-site basic operator training Training can be provided following calibration. This typically takes one day for a CNC system like the HDV500. Many customers choose to augment basic CNC training with one or two days of specialized hands-on training, where new operators program actual parts of the type on which they will be working. Training is with the new equipment and is usually limited to one to three people, so that these can all get hands- on time. Starrett’s objective is to create power users, who can then train other users when needed.
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Technical services in North America (USA, Canada and Mexico) are provided by professional installers and service technicians operating out of the Laguna Hills, CA, headquarters of Starrett Kinemetric, its regional sales offices, and its Starrett Authorized Service Partners. Outside of North America, Technical services are provided by Starrett subsidiaries in Brazil (for South America), Scotland (for Europe and Africa), China (for Mainland China), and Singapore (for Southeast Asia and Australia).
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