Welcome note
RICHARD KLIPIN Chief Executive Officer, NIBA
JULIE MITCHELL Chief General Manager, Personal Injury & Commercial
Leveraging technology in insurance
Within the insurance profession, we’re at a tipping point with technology. For years, we’ve been using different systems in different departments, gaining efficiencies and systematising tasks. However, as we look ahead to 2026, the consensus very much seems to be that if you don’t act now, technology’s going to move at such a rate it will soon be virtually impossible to catch up. The AI revolution, which we covered in depth in the last NIBA/Allianz Brokers’ Guide, has continued to build momentum – but tech platforms are needed to form the foundation. NIBA’s groundbreaking thought leadership report, Ready or Reacting: Shaping the Future of the Broking Profession , has shown that brokers view technology as a major disruptor in the sector – but aren’t fully prepared for the impact of that disruption. A key message throughout this Brokers’ Guide is that while now is the time to act, you need to have a holistic view across the whole business to both get the impact you need today, and set yourself up for a strong future. All elements of the profession are directly or indirectly connected, so having a full and accurate view of each customer, each risk, and each claim is essential. While in the past a departmental solution may have been credible and beneficial, as you prepare for the future that holistic view will be a differentiator.
This is all part of a bigger picture, of course. The insurance sector is evolving and changing, out of both desire and necessity. With increased regulation, and ever-evolving, emerging threats such as climate and cyber risks, insurance has to leverage data and technology to create the products, price risk correctly, and process and manage claims as effectively and efficiently as possible. Simply put, the brokers who can seize the opportunity to work with their own tech platforms and deliver exceptional experiences for their clients will increase their chances of success over the coming decade. Because there will always be a need for strong face-to- face interaction, certainly for those more complex risks. And the more you can establish the position of a strategic risk adviser, while complementing that with integrated technology platforms that help you work more efficiently and effectively, the stronger your proposition will be.
34 A NIBA Brokers’ Guide: to leveraging technology in insurance
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