“This is really about supporting our people and customers. For example, we ask people to look at their ‘ugliest three hours’ each day and find ways AI and tech can help make that time easier.” For brokers looking to engage teams in utilising tech solutions there’s a huge opportunity to adopt that idea – because once you truly know where the opportunities lie, you can formulate plans to seize them. Key tips for brokers 1. Ask your team to identify their ‘ugliest three hours’. 2. When recruiting, stay true to your core values. 3. Explore unconventional career backgrounds for insurance roles. 4. Consider engaging a technology expert to help you introduce the right platforms to your business. 5. Lean into the purpose of insurance when recruiting. People from outside of the profession may have a negative perception. Help them see the good.
Creating the environment to succeed
For every business, hiring on mindset is critically important. After all, skills can be trained, attitude cannot. For Allianz, curiosity is a key attribute that candidates must have. And that curiosity is integral to how people identify and take on new challenges that present themselves. Roles are changing, and with that, opportunities emerge. “We’ve recently introduced an initiative that helps employees to assess their skills, and there’s another module coming soon that will help them, and us, identify new career pathways within Allianz,” says Thomson. Regardless of role, the use of technology and AI is encouraged throughout the organisation, helping people find efficiencies, streamline processes, and boost productivity.
1. https://insurancecouncil.com.au/wp-content/uploads/2024/08/21039_ICA_DEI_Talent_ Roadmap_Final-singlepages.pdf
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