AVX System User Guide
5.5 On-Site Installation, Calibration and Training All Starrett vision metrology systems and optical comparators are calibrated at the factory prior to shipment; however, it is possible that components might have moved during shipment. A complete functional test and calibration are recommended following physical installation. Professional system installation is normally provided by Starrett Factory Service Technicians or Starrett Authorized Service Technicians for all new vision metrology systems and optical comparators sold in North America. Installation can include equipment setup, on-site calibration, and on-site operator training. While professional installation, calibration and training are separately quoted line items, these services are highly recommended and are purchased by most users. As part of its setup services, Starrett can oversee the equipment’s in-plant transportation to its permanent location and uncrating. Starrett then performs the physical setup and electrical connection, followed by a completed functional checkout. This typically takes half a day for an AVX system. The system is then allowed to temperature stabilize overnight. On-site calibration normally takes place on the day following setup. Calibration uses NIST- traceable glass standards and gage blocks. Calibration typically takes half to one day for an AVX system. If a motorized rotary stage is purchased with the AVX system, then additional installation, set-up and calibration is required which can add another two hours of technician time plus the appropriate calibration equipment. On-site basic operator training can be provided following calibration. This typically takes one day for an AVX system. Many customers choose to augment basic training with additional hands-on training, where new operators program actual parts of the type on which they will be working. Training is with the new equipment and is limited to one to three people, so that they can all get hands-on time. Starrett’s objective is to create “power users,” who can then train other users when needed. Technical services in North America (USA, Canada, and Mexico) are provided by professional installers and service technicians operating out of the Laguna Hills, CA, headquarters of Starrett Kinemetric, its regional sales offices, and its Starrett Authorized Service Partners. Outside of North America, Technical services are provided by Starrett subsidiaries in Brazil (for South America), Scotland (for Europe and Africa), China (for Mainland China), and Singapore (for Southeast Asia and Australia).
5.5.1 Contacting Starrett Kinemetric Technical Support
To contact Starrett Kinemetric about additional services, training, or technical support issues, visit www.ske-service.com. From the Starrett Kinemetric service site you can the following:
• Request technical support through our ticketing system.
Register your system.
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Download User Manuals.
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• Access our Starrett Kinemetric Knowledge Base for answers to frequently ask questions.
• Learn more about the installation, service, and training services available.
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