Patient Experience / Staff Compliments The treatment I received was gold standard. The nurses were amazing, friendly, helpful and always had a smile on their face. They also answered any questions I had and helped calm my fears. From emergency to patient transfer to all the doctors, everybody was just amazing. Everyone had a role and it just was very cohesive. ICU / CCU My entire experience at this hospital was outstanding. Everything from admission to surgery and discharge went smoothly, and the staff were kind, professional, and attentive. I felt well cared for at every stage, and I’m truly grateful for the excellent treatment that helped me recover & return to my daily life. Ward 6 The care from the support staff was outstanding. Nothing was too demanding from me, but when I needed help, it was given, no questions asked. Staff in all departments were most professional and caring for my wife and for us in our dealings. General feeling of mutual respect for all parties involved. Ward 7 Caring from the moment I entered emergency, through surgery, ward 6 and finally GR4. Everyone introduced themselves & explained what was happening. The care given by the nurses all wonderful (Ward 7). The physiotherapist and occupational therapist-all wonderful.
All staff including medical and orderlies (wards persons) were wonderful.
Overall I found all staff to be excellent and would recommend Ryde Hospital to others. I am very grateful for the care provided by every single staff member I interacted with. I was treated with care, concern and with explanation always, Nurses and Drs were informative. I felt I was in very good hands. Ward 5 Ryde’s Clinical Documentation Scores on the Up! Health Information Services undertook their clinical documentation audit for the 3 rd Quarter (July- September 2025) with Ryde Hospital achieving 84%. This is an increase of 6% from last quarter with improvements in three areas targeted for improvement. WELL DONE! Does all electronic documentation consist of approved medical terminology and abbreviations (as per NSLHD Abbreviations Policy)? 0% to 21% REMEMBER the most common UNAPPROVED abbreviation used is TOC (transfer of care). Please refer to the Abbreviations, Acronyms and Symbols intranet page for information approved abbreviations. Have the appropriate document types been used for the purpose of the entry? 36% to 44% REMEMBER ensure correct note type is selected in eMR prior to verifying documentation. The majority of errors are related to using “Progress Note” as opposed to “Progress Note –specific designation”
Have all records been signed and verified? 66% achieved 66% to 86% REMEMBER ensure verification is completed by checking document audit trail before signing out
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