Quality Corner
Calling out for your help…. Seeking New Consumers Advisors Working in a hospital, we all know that accessing the care you need is sometimes not straightforward. Our systems and processes don’t always line-up in a way that helps patient and carers gain access to everything they need from our services and this can cause problems. That’s where Consumer Advisors can assist. Consumer Advisors are volunteers who bring unique and different perspectives to all parts of service development, delivery and governance. They work with us to improve how we deliver care and how we can create a positive experience when patients, carers and families receive care. Consumer Advisors bring their real-world experiences of using health services, as patients or as family members, and help us to make meaningful improvements to benefit future clients. At Ryde Hospital, Consumer Advisors have consulted on the Welcome Packs provided to admitted patients and assisted in developing patient information resources on medications and clinical conditions, making sure the information can be easily understood by consumers. There is also an astounding amount of work they are doing with the Hospital Redevelopment, to ensure the new Ryde Hospital is fit-for- purpose and able to provide services in a way our community wants and needs. We’re seeking your help in recruiting new Consumers to join the team at Ryde Hospital. Do you have a friend, relative or neighbour who lives locally and would like to be involved in shaping the current & future care provided at Ryde? There is no fixed time commitment -we can work with anyone interested to find an opportunity that bests suits their skills, interests and available time. People of all ages and cultural backgrounds are welcome. If you know someone who might be interested then please contact the Quality and Safety Team on Tel: 9858 7329 or NSLHD-RHPatientRepresentative@health.nsw.gov.au and we can provide more information about the process and how to get involved.
Applications are now open for the Applied Safety and Quality Program in 2026.
Entering its fourth year in 2026, this program is the highest-level learning offering within the Safety and Quality Essentials Pathway. It strengthens staff capability to lead safety and quality improvements, and drive meaningful change for better outcomes for patients, staff and our health service. Visit the Applied Safety and Quality Program hub to learn more, download the application form and view participant testimonials and project learnings. Applications close 14 November 2025. Contact: Janine Carragher, Manager Quality & Safety Unit via email Janine.Carragher@health.nsw.gov.au or NSLHD-SQEP@health.nsw.gov.au
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