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P I N N A C L E P U L S E

Pinnacle Receives National Designation as Best Workplaces for Commuters

Long journeys to work, roadwork delays, traffic accidents or public transportation in general can cause a commuter headache and eat into productive time. Sharing the daily trek with someone or working from another location, when same time. For the third consecutive year, Pinnacle’s Maitland office has been recognized as a BestWorkplace for Commuters by offering benefits that meet a National Standard of Excellence. Over a 12-month period, at least 14 percent of their team members have either shared a ride or taken part in a teleworking program, which reduced at least 6 percent of their commute trips. appropriate, can relieve stress and actually help the environment at the A management team’s ability to turn satisfied residents into loyal ones is critical. Loyalty leads residents to pay more, stay longer and refer more, which can then lead a community to financial success. The Ellis Customer Experience Best in Class Award is presented to the top 10 percent of participating communities who can model such behaviors from their residents. Results are pulled from an annual survey conducted across five touch points -- lead conversion, move-in, maintenance, pre-renewal, and move-out. For the past two years, Villas of Greenville in Greenville, Texas and Westminster in Oldsmar, Florida have topped the list. This year, Banyan Senior Apartments in Port Richey, Florida and Olive Grove Apartments in Ormond Beach, Florida joined the winners. These teams achieved loyalty scores of 90 percent and earned recognition for building exceptional resident experiences.

Sally Milton, Senior Vice President presiding over the Maitland office, explains that the commuter options for team members are just one more way Pinnacle demonstrates the desire to make their lives more manageable as they meet work and family

Elysian at The District was recognized as the Best Apartment Complex at 2017 Best of Las Vegas awards ceremony.

life challenges. Prioritizing commuter benefits speaks to our company culture of putting their needs and the needs of our community first, she says. The Best Workplaces for Commuters program

offers designated organizations access to a range of support services to assess and promote non-driving commuting of employees, including organizational assessment and implementation tool-kits, web-based tools and webinars, staff training, and information exchange.

The staff at Primrose Casa Bella Senior Apartments in Houston was presented with a Certificate of Congressional Recognition 18th District, Texas, for helping resident Isabella Simon achieve academic excellence at the age of 78. While she was undergoing a devastating battle with cancer, the team stuck by her side to assist with her studies, provide a laptop, and cheer her on through graduation from college.

Four Pinnacle PropertiesWinBest inClassAwards fromEllis

Banyan Senior team: PM Dawn Chila, MS Sue Sommer, LC Margie Glass

Nic on Fifth won a 2017 National Resident Satisfaction Award, which was based on Insite resident survey results. The award highlights Pinnacle’s commitment to creating exceptional resident experiences at the 26-story Minneapolis high-rise and recognizes the property for its leadership and focus on communication and retention.

Westminster team: PM Suzanne Pfingsten, AM Cindy Theriot, LC Noelia Perez, LC Omeira Chacon, MS Doug DeLeonardo, MT Rachid Maghriti

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