P I N N A C L E P U L S E
Team Member Spotlight Page Smith | Assistant Property Manager | 7 Years at Pinnacle Page Smith brings a unique perspective to Pinnacle’s property management team with a diverse background in both maintenance and leasing. Currently an Assistant Property Manager at the 145-unit Sofi at Somerset community in Bellevue, Washington, he has held positions as a Leasing Consultant, Maintenance Supervisor, and Maintenance Director. Regardless of role, Page is happiest when he can provide exceptional customer service to residents. The rapport he has established sets him up as the “go to” person at the property. Page also exudes the mission and values that Pinnacle promotes so we thought you might like to learn a bit more about this model team member.
Word has it that you can recite the Pinnacle CoreValues in a matter of seconds.Tell us why you feel these are important and what prompted you to learn them? I can actually recite all the core values in under 20 seconds! These are important because they are applicable both in the context of our day-to-day business and in the more global sense of being a good human being. Pinnacle’s values provide a framework for our performance and interactions with our customers -- both the owners and the residents we work with on a daily basis. And, at the end of the day, I want to work for a company that I believe in.
How important do you think customer service is in your job? Please also give a few examples of your favorite customer interactions. Customer service is a critical aspect of my work, and it’s the central part of what I do on a daily basis. One of my favorite interactions happened recently. We had a family who just had a new baby. Due to some electrical updates, their power was going to be off for a short period of time; but as new parents they were completely panicked about it which, as a parent, I could totally relate to. I was able to help expedite the electrical work so their power was only off for a brief period of time. They were so relieved and grateful that they gave us a great review! What drew you to Pinnacle? I was actually really lucky to end up with my first position as a Maintenance Supervisor with Pinnacle. I had been the Assistant Superintendent at a construction company, and was working on a condo conversion project in 2007. With the change in the economy in 2008, the project failed and the bank took ownership of the property. The bank had Pinnacle come on to manage the remaining condos which were not yet converted. I eventually began working for Pinnacle, and took the Maintenance Supervisor position at this property. Shortly after I joined the Pinnacle team, I knew that I really liked the company’s values, structure, and employees. What interests you most about the industry? I really enjoy the opportunity to work with residents from all over the world, many of whom are new to our country. Often, I am one of the first people my residents meet. It is an honor to be a friendly and supportive resource for them as they start their new adventure here.
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