Pre Travel Complaints
PTC BD can offer guidance, support and advice but will not make any financial decisions. (if the PTC has left we will seek advice from CS/CR)
Customer Pre Travel Complaint If a customer no longer wishes for the PTC to deal with their booking this should always be discussed with the PTC in the first instance, the BD will not give permission for HO to look after the booking if this has not already been discussed with the PTC. Supplier Pre Travel Complaints We can offer guidance and support, for Supplier escalations that have not been resolved with the supplier directly these can be escalated through our Hays Commercial Team.
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| PTC BUSINESS DEVELOPMENT GUIDE 2025
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