Post Travel Complaints
Maintaining standards To ensure continuity of standards and accurate reporting, all PTCs are encouraged to use the Head Office Customer Relations Team for any Post departure customer complaints including all Legal, ABTA or third party escalations.
Stay professional When you do speak to a customer regarding any complaint please keep your opinion professional and avoid using your own personal opinion on the situation.
Customer.relations@hays-travel.co.uk
SARS Please remember customers can submit a Subject Access Request form (SARS), this means a customer can have all personal information held by an organisation including Isell notes so please keep all notes professional.
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PTC BUSINESS DEVELOPMENT GUIDE 2025 |
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