EMPATHY MAPPING
What is she feeling
What is she thinking?
Excited Mixed emotions Anxious Curious Important – Valued Ambitious Proud Overwhelmed Confused
How is she behaving? Asking in HR office what programs we have Reflecting on last year Talking to others Asking opinions form colleagues for my learning What are your thoughts? Getting to know everyone to prepare for the plan How am I going to acquire knowledge? How am I going to be supported from my leaders? How am I going to supervise my team? What are the things that enables performance? What are the milestones I need to go through? Will I be able to achieve it? How do I secure it?
What is she expecting? Support from managers A program that is personalised (focused on me) Resources Timeframe Accomplishment – the things in the plan will be done Achievement – success
Name: ANNA
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