Adding value to others is the surest way to add value to our own lives.” —John C. Maxwell
BY PROVIDING QUALITY SERVICE AND EXPERIENCE It seems like the level of service and attention to detail is lacking in so many places where we do business. It is not hard, in such an environment, to stand out from the crowd by providing an excellent level of service no matter what your role is in the industry. Doing your job well and training others to do the same, while thinking about the experience of the people who interact with you, is powerful. People remember how you made them feel more than anything, and they tell others. So, be intentional and add value in changing times through the level of service you offer. BY PUTTING THE NEEDS OF THOSE YOU SERVE ABOVE YOUR OWN If there is any way to add the most value, this is it. People sense when they are being “sold” or their needs are not being met. When you come to the table with the mindset you will add more value to
them than what you receive in payment, you will have no shortage of business, no matter what change is occurring in the industry. This truly is the golden rule, and the gold will follow if you follow it. WHY YOU WILL ALWAYS THRIVE IF YOU ADD VALUE Change is constant. Yet if you constantly look for ways to add value and put the needs of the people you serve before your own, you will always be in demand. You can’t control the economy or interest rates or housing policy. You can control how you respond and prepare yourself to show up and deliver the most value. One way to add value is to work on your professional development. Then, take what you learn and educate the people you serve. Show them how to navigate the marketplace and make sense of the changing environment. Turn your challenging experiences
Delivering excellent service in an environment where it is in short supply will have people singing your praises and bringing you new business. Finally, putting the needs of your clients and customers before your own is the best way to add value and thrive during changing times.
JEFF ROTH
Jeff Roth is the founder of Arbor Advising in Ann Arbor, Michigan. Arbor Advising is a real estate consultancy passionate about helping clients invest, buy and sell. You can contact Jeff at jeff@arboradvising. com, visit www.arboradvising.com, or subscribe to the weekly newsletter at www.arboradvising.com/subscribe.
into valuable lessons to keep others from repeating them.
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