The_2019_Membership_Marketing_Benchmarking_Report (1)

uitment (Acquisition)

3

MEMBER ENGAGEMENT

gement

wal and Reinstatement (Retention)

Do you have a tactical plan to increase engagement?

76%

69%

67%

Total (n = 732) Individual (n = 326) Trade (n = 220) Combination (n = 186)

66%

and Goals

27%

27%

mbership Structure

24%

18%

8%

7%

6%

6%

ur Association

Yes

No

Not sure

phics of Your Association

y The majority of associations have a tactical plan to increase engagement (69%). y Trade associations are significantly more likely than IMOs or combination associations to have a tactical plan to increase engagement (76% vs. 67% and 66%, respectively).

y 83% of associations that have seen a renewal increase in the past year also have a tactical plan to increase engagement. y By contrast, only 63% of associations that have seen a renewal decrease and 69% of those whose renewal rate has remained the same have tactical plans.

dom

The majority of associations have a tactical plan to increase engagement (69%).

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