‘Fierce Conversations’
Learn How to Get Your Message Across
sensitive matters. Global business coach and best-selling author Susan Scott has set out to change that. In her book “Fierce Conversations,” Scott argues that the key to get more out of our personal and professional relationships is to learn to lower our barriers and convey our message honestly. “Fierce Conversations” is one of those works born out of a simple idea with big implications. As the author explains it, “While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can.” By having the communication skills necessary to create lasting bonds, handle strong emotions, and overcome barriers, you’ll be prepared when crucial conversations present themselves.
communication, Scott has found that it’s important not to force emotions one way or the other. As she observes, “If your behavior contradicts your values, your body knows.” Instead of relying on fake bravado or false modesty, the author argues it’s better that the bravery be genuine. Breaking down those social barriers to be authentic in our conversations takes true ferocity. Scott does more than simply explain why frank and honest communication is important; she gives readers the tools to get there. Having spent years as a business coach, and now as the head of a firm that trains CEOs around the globe, Scott is well-versed in the art of teaching exercises. “Fierce Conversations” is brimming with action items, tactics, and tailor-made examples of how to communicate in every situation, from board meetings to parenting. If you’re someone who likes concrete guides over vague concepts, this book will pleasantly surprise you.
So often, we talk to our friends, coworkers, and loved ones without actually saying anything. We’ll beat around the bush on important subjects or hesitate to bring up
Those who tend to judge a book by its cover may make the mistake of associating
the word “fierce” with “aggressive.” However, as a master of meaningful
Meet Sam Louthan Lead Technician and Father of Four
Sam Louthan has been a member of the All-Clean! SoftWash team for a little over a year. He serves as a lead SoftWash technician, helping ensure our cleaning teams have all the tools they need to get the job done right. “I was referred to All-Clean! by Steve [our operations manager],” Sam says. “I’ll be honest; I started because it was better money than what I was doing before. The motivations may have been financial at
our childhood squirt guns did. Otherwise, Sam would have some seriously worn-out biceps.
In addition to the work of preparing trucks, Sam appreciates being able to see the fruits of his labor while on a job. “When you look at a grimy exterior, it’s easy to think the buildup will never come off,” he reveals. “It’s amazing to SoftWash a property and watch the debris instantly melt away. I also appreciate being able to meet our customers and put a face to the property we’re cleaning.” Sam understands that behind every property we clean is a person who cares about it. He believes that understanding the needs of the customer is paramount to a job well done. When he’s not working, you can catch Sam and his longtime girlfriend chasing around their four kids or having adventures in the great outdoors. We’re guessing that few dads in the world can organize a Super Soaker fight as well as Sam.
the beginning, but I’ve come to really love my job. All-Clean! is a great company that takes care of both its employees and customers. Who wouldn’t want to work for a business like that?” Sam’s job involves ensuring our trucks are ready to perform the moment they arrive on the job site. “In a sense, preparing a truck is like building a giant Super Soaker,” Sam says. Thankfully, our trucks don’t require somebody to manually build up pressure the way
Thank you, Sam, for all you do for our company and our customers. We’re proud to call you an All-Clean! SoftWash team member.
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