GENERAL MANAGER CANDIDATE INFORMATION PACK
ABOUT COLLEGIATE UK
10,805 beds in21 cites acrosst he UK
All over the UK, we have residences run by hard-working teams who are committed to delivering the best possible experience, keeping our residents safe and ensuring their wellbeing. The residences are supported by our Central Support team, based in Ardington, in Oxfordshire. Our Central Support Team is comprised of our HR, Marketing and Communication, Sales, Finance, Business Intelligence, Operations Support
NEWCASTLE
Collegiate UK is an operator and manager of studentaccommodation with over 10,805 beds in 21 cities acrossthe UK. We work in close partnership with investors,developers, universities, and stakeholders to be the mosttrusted accommodation choice for students by creating aunique experience where everyone feels they belong.
LEEDS
SHEFFIELD
CHESTER
DERBY
NOTTINGHAM
and our Executive Team. We work together as one
LEICESTER
.
BIRMINGHAM
NORWICH
team, living the Collegiate UK values and aiming to create environments where everyone can thrive.
COVENTRY
IPSWICH
CHELTENHAM
CAMBRIDGE
CARDIFF
GLOUCESTER
CENTRAL SUPPORT
LONDON
BRISTOL
EXETER
WINCHESTER
PORTSMOUTH
SOUTHAMPTON
OUR APPROACH
Collegiate UK offers a wide array of student residences to suit all needs, preferences, and budgets. Whether it’s a stylish studio apartment or cosy shared accommodation, we provide homes that deliver supportive environments, a structured resident events programme and all-inclusive facilities that can include on-site cinemas, private fitness suites, games rooms and social spaces.
Resident wellbeing is at the heart of everything we value. Collegiate UK strives to create home environments and communities where everyone feels that they belong and can flourish, not only academically, but also socially, mentally and physically.
VISION, PURPOSE & VALUES
OUR VISION
To be the first choice for students by creating the best experiences and providing a home environment where everyone feels safe, comfortable and belongs.
BE YOURSELF, BE AWESOME Be YOUR best. Be
To create environments where everyone can thrive. OUR PURPOSE
authentic. Have a positive influence. Enjoy the ride.
LIFE AT COLLEGIATE UK We could tell you all the great things about a career with Collegiate UK, but we think you’d rather hear from the amazing people in our team….
WE CARE
WE GROW TOGETHER Work smarter. Collaborate as one team. Always be open and honest. Celebrate our achievements.
Respect yourself. Respect others. Respect our environment. Support each other.
In this year’s Employee Survey, we asked our team what they like best about working at Collegiate UK – these are just a few of the answers.
“I feel like I am valued as a person and within my team, I can express myself with no issue.”
“The environment is incredibly supportive, especially between sites and Central Support.”
“The social interactions with people of all nationalities. One day is never the same and that is something that keeps me going.” “Open culture to talk about issues and resolve problems - I feel I can share a problem and I know others would help me work through it without judgement.” “Collegiate UK has great people, a great team and a collaborative approach to working, celebrating successes and learning from mistakes rather than reprimanding.”
WE SUCCEED
TRUST US
Deliver the best results. Be accountable. Take ownership. Embrace innovation and creativity.
Be brave, step up and own it. Trust each other. Be financially responsible. Provide a safe and secure environment.
JOB DESCRIPTION
Role Title: Reports To: Department/Residence: Hours:
General Manager Head of Operations Site 37.5 / week
KEY RESPONSIBILITIES
The key duties for the role are: • Achieve full occupancy levels for the accommodation each academic year • Have complete awareness of rooms and rates within the property • Deliver an exceptional experience to all customers throughout the sales process and beyond • Identify and build relationships with Universities/Student Unions and other relevant organisations with the operating city • Maintain up to date information on competitor operations within the city • Assist the site operations team with day to day management of the site • Comply with all onsite operating policies and procedures • Plan and prioritize tasks on a daily basis • Have a can do attitude and hands on approach to all tasks • Organise events for students throughout the year • Provide accurate and timely reporting where necessary • Ad hoc tasks Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year – the JD is not exhaustive. The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Travel may be required.
SKILLS/ABILITY/ KNOWLEDGE • Previous Management experience essential • Evidence of delivering against sales targets • Hospitality or Property background
EMPLOYEE BENEFITS
• 25 days + bank holidays paid holiday • Auto Enrolment Salary Exchange • Pension Life Insurance • Employee Assistance Programme • Employee Referral Bonus Scheme • Cycle to Work Scheme • 10 days sick day • Hybrid Working (depending on role) • Discretionary Bonus Scheme
APPLICATION PROCESS We’d love to hear from you, please send your CV and covering letter to: Anna Kacprzak anna.kacprzak@mrgglobal.com 07513 721 970
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