CUSTOMER SERVICE RESOURCES Call Toll Free: 1-800-759-0190 8:30 am to 5:30 pm EST Fax Toll Free: Fax 1-800-286-9471 E-mail: Regarding existing orders: customer.service@hbgusa.com To place new orders: order.desk@hbgusa.com Credit Department: 1-800-234-5226 9:00 am to 5 pm EST RETURNS POLICY (Returnable Customers Only) Returns Address: Chronicle Books Returns c/o Hachette Book Group USA 322 S. Enterprise Blvd. Lebanon, IN 46052 Please include account number and a packing list or chargeback with all returns. Written permission is not required for “returnable” accounts. Returns must be In Print, or, if Out of Print, returned within 6 months of the OP date, in saleable condition, and whole copy (except for strippable titles).
BOOK STORE REPRESENTATIVES California, Select Texas (Austin and Houston) Dave Ehrlich Phone: 323-346-7498 dave_ehrlich@chroniclebooks. com Pacific Northwest AK, WA, OR Interim contact: Olivia Monical olivia_monical@chroniclebooks.com
GIFT STORE REPRESENTATIVES Indie Specialty Sales Cydel Virtucio cydel_virtucio@chroniclebooks.com California, Nevada, Hawaii; Southwest AZ, CO, NM, UT, WY Stephen Young & Assoc. Los Angeles, CA Showroom
South and Midwest AR, IA, KS, LA, MN, MO, ND, NE, OK, SD, TX, WI Anne McGilvray & Company
Dallas, TX Showroom Dallas Market Center Phone: 800-527-1462 Fax: 866-539-0192 hello@annemcgilvray.com
West Virginia and Western PA Pamela Miller PDM Enterprises Phone: 412-398-8643
Vegas, NV Showroom Phone: 800-282-5863 Fax: 213-748-5895 info@stephenyoung.net
AZ, CO, ID, MT, UT, WY, NM Chickman Associates Phone: 650-642-2609 chickmanis@comcast.net
Fax: 412-881-7033 repref23@aol.com
Mid-Atlantic DC, DE, MD, Eastern PA, VA Harper Group Phone: 888-644-1704 Fax: 888-644-1292 support@harpergroup.com www.harpergroup.com
INTERNATIONAL DISTRIBUTION Canada Raincoast Books 2440 Viking Way Richmond, BC Canada V6V 1N2 Phone: 604-448-7100 Fax: 604-270-7161 info@raincoast.com
Midwest IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI Abraham Associates Phone: 1-800-701-2489 Fax: 952-927-8089 info@abraham associatesinc.com New England CT, NH, MA, ME, RI, VT, Select Upstate NY Emily Cervone Phone: 860-212-3740 emily_cervone@ chroniclebooks.com Select DC & New York Metro Accounts Melissa Grecco Phone: 516-298-6715 melissa_grecco@ chroniclebooks.com Mid-Atlantic DC, DE, MD, NJ, NY, PA, WV Chesapeake and Hudson Phone: 800-231-4469 Fax: 800-307-5163 office@cheshud.com Southeast AL, AR, FL, GA, LA, MS, SC, NC, OK, TN, TX, VA Southern Territory Assoc.
Midwest IL, IN, KY, MI, OH Kelley & Crew Inc. Chicago, IL Phone: 773-774-3495 Cell: 773-294-3203 Fax: 773-442-0810 kcrewreps@gmail.com
Canada BC to Manitoba Ampersand Inc. West Coast Office Toll-free phone: 866-736-5620 Phone: 604-243-5594 Fax: 866-849-3819 info@ampersandinc.ca Ampersand Inc. Toronto Office Toll-free phone: 866-736-5620 Phone: 416-703-0666 Fax: 866-849-3819 info@ampersandinc.ca Canada Quebec Hornblower Group Inc. Phone: 514-704-3626 Fax: 800-596-8496 kstacey@hornblowerbooks.com Phone: 514-239-3594 tboisvert-bhangu@ hornblowerbooks.com Canada Atlantic Canada Hornblower Group Inc. Toll-Free Phone: 1-855-444-0770 ext 2 Fax: 416-461-0365 lmartella@ hornblowerbooks.com www.hornblowerbooks.com
Midwest MN, ND, SD, WI
Anne McGilvray & Company Minneapolis, MN Showroom Phone: 800-527-1462 Fax: 866-539-0192 hello@annemcgilvray.com
No authorization is required for overstock returns or
damaged/defective merchandise. Returns are credited at the same price and discount at which they were most recently purchased. TOY/GAME STORE REPRESENTATIVES Toyology CA, Hawaii, Southwest + Pacific Northwest + AK, AZ, CO, ID, OR, NM, MT, UT, WA, WY. Phone: 818-222-5003
New England, New York Metro, New Jersey, Upstate New York, CT, MA, ME, NH, RI, VT Harper Group Phone: 888-644-1704 Fax: 888-644-1292 support@harpergroup.com www.harpergroup.com
Pacific Northwest AK, ID, OR, MT, WA Bettencourt
Fax: 818-222-4355 carl@toyology.com
Phone: 772-223-7776 rizzosta@gmail.com
Seattle, WA Showroom Phone: 800-462-6099 Fax: 206-762-2457 info@bettencourtgroup.com Southeast AL, FL, GA, MS, NC, SC, TN The Simblist Group
Library and Educational Accounts Anastasia Scott Phone: 415-537-4385 anastasia_scott@ chroniclebooks.com
Atlanta, GA Showroom Phone: 800-524-1621 Fax: 404-524-8901 info@simblistgroup.com
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