ACE Total Rewards Expo

PROFESSIONAL DEVELOPMENT

AAA University Offers Several Signature, Cohort-Style Development Programs For High Performing Leaders Looking To Advance Their Careers.

The High Gear Emerging Leaders Program is designed for employees in non-leadership roles who have demonstrated a commitment to the organization and are interested in expanding their leadership skills to prepare them for a future role in management. • We offer two cohorts per year: January – June and June – November. • To qualify, you must: ◦ Be in an individual contributor-level position with no direct reports. ◦ Have never held a leadership position with direct reports within ACE. ◦ Have an interest in managing others within the next 18 months. ◦ Have a Performance Appraisal rating of "Above Expectations" (3.5) or higher. ◦ Be willing and available to attend all virtual and in-person program sessions in their entirety.

◦ Commit to be an active participant throughout the program. ◦ Have the approval of your manager and Vice President. ◦ Have a tenure at ACE of 24 months or more.

The Elevate Leadership program challenges mid-level, high-potential managers to advance their leadership impact through a specialized curriculum and unique experiential learning. This program is designed to prepare mid-level managers for senior management roles. • We offer one cohort per year: June – November. • To qualify, you must:

◦ Have at least 12 months of tenure with ACE (or an affiliated AAA organization). ◦ Be in a manager position with direct reports.

◦ Have at least two years of leadership experience directly managing employees (inside or outside of ACE). ◦ Have completed all Leadership Compliance courses and have made substantial progress towards completing your assigned leadership development curriculum through AAA University (Leadership Excellence). ◦ Have a Performance Appraisal rating of "Above Expectations" (3.5) or higher. ◦ Have completed your personal and career profiles in People Engine, including adding a profile picture.

◦ Be in good standing with no disciplinary action. ◦ Be able to attend all sessions during the program. ◦ Obtain management and executive approval.

The ACE Senior Leadership Program (Rady) is an executive education program designed for leaders currently in senior management roles to enhance their business acumen and strategic thinking skills.

• We offer one cohort per year: June – November. • To qualify, you must:

◦ Have at least 18 months tenure with ACE (or an affiliated AAA organization). ◦ Be in a manager-level position or higher (if not, your role must be highly strategic and hold a high degree of responsibility). ◦ Have at least three years of leadership experience directly managing employees (inside or outside of ACE) ◦ Have completed all Leadership Compliance courses and have made substantial progress towards completing your assigned leadership development curriculum through AAA University (Leadership Excellence). ◦ Have a Performance Appraisal rating of “Above Expectations” (3.5) or higher. ◦ Have completed your personal and career profile in People Engine, including adding a profile picture.

◦ Be in good standing with no disciplinary action. ◦ Be able to attend all sessions during the program. ◦ Obtain management and executive approval.

Principles of Leadership

Designed for all employees and aspiring leaders, AAA University’s Principles of Leadership program consists of instructor-led courses that help participants increase their productivity, communicate more effectively, expand their network, and build stronger relationships within and across teams.

To register for Principles of Leadership courses, go to Career Engine 360 and type the name of the course in the Search box at the top of the page. From there, click on the course and select Register.

A badge will be awarded to employees who successfully complete all courses in the Principles of Leadership program to display internally and on LinkedIn .

ACE Competency

Course Name

Course Code

Course Length

LDLEADTHEWAY

3 Hours

Leading The Way

Develop Self, Individuals, & Teams

LDYOURIMAGE

4 Hours

Your Image is You

3 Hours

LDCOMMTMEXCEL

Communication and Team Excellence

3 Hours

LDINTRAPRENEUR

Intrapreneurship

Drive Results

3 Hours

LDPERSONALPROD

Personal Productivity

3 Hours

LDACE101

Understanding Our Business: ACE 101

Connecting with Others

LDCONNECT

3 Hours

Exploring Emotional Intelligence

LDEEI

3 Hours

Communicate Effectively

Managing Up

LDMANAGEUP

3 Hours

Preparing Your Message

LDPREPAREMESSAGE

3 Hours

LDCONTRIBVALUE

Contributing Value to Meetings

4 Hours

LDFOUNDTEAM

Foundations of Teamwork

Build Relationships

3 Hours

LDLEVERAGEINC

Leveraging Inclusion

3 Hours

LDNETWORKING

Networking 101

Fundamentals of Leadership

Designed for supervisors, AAA University’s Fundamentals of Leadership program consists of instructor-led courses that helps participants communicate more effectively, engage and motivate their teams, and overcome obstacles that impact results.

To register for Fundamentals of Leadership courses, go to Career Engine 360 and type the name of the course in the Search box at the top of the page. From there, click on the course and select Register.

A badge will be awarded to employees who successfully complete all courses in the Principles of Leadership program to display internally and on LinkedIn.

ACE Competency

Course Name

Course Code

Course Length

Introduction to Process Improvements

LDPROCESS

2 Hours

Leading Teams Virtually

LDTMVIR

4 Hours

Motivation

LDMOTIVATE

2 Hours

Drive Results

Time Management

LDTIMEMGMT

2 Hours

Vision, Mission, and Values

LDVISION

2 Hours

LDCOMMLEAD

2 Hours

Communicate to Lead

LDPERSUADE

2 Hours

Communicate to Persuade

LDPERSTYLE

2 Hours

Communicate with Different Personality Styles

LDEMOTION

2 Hours

Emotional Control

Communicate Effectively

LDMISTAKES

2 Hours

Handle Mistakes

LDMEETING

2 Hours

Lead Effective Meetings

LDMGCHANGE

2 Hours

Manage Change Effectively

Fundamentals of Leadership

ACE Competency

Course Name

Course Code

Course Length

LDTCR

2 Hours

Build Trust, Credibility, and Respect

LDGENS

2 Hours

Communicating Across Generations

LDDISAGREE

2 Hours

Disagree Agreeably

Build Relationships

LDDIB

8 Hours

Diversity, Inclusion, and Belonging

LDTEAMCOLLAB

2 Hours

Team Collaboration

LDDFFICULT

2 Hours

Work With Difficult People

Coaching For Success*

LDCFSALL

8 Hours

Enhance Team Success

LDTMSCCSS

Develop Self, Individuals, & Teams

2 Hours

Hold Yourself and Others Accountable

LDACCOUNT

2 Hours

6 Hours

LDADMGFOUND

ACE Administrative Management Foundations

Management Foundations (Supervisors and Managers who become people leaders on January 1, 2024, and later are encouraged to complete these courses through the KickStart program. Supervisors and Managers who became people leaders before January 1, 2024, may complete these courses through open enrollment.)

8 Hours

LDCOACHCUL

Creating a Coaching Culture

2 Hours

LDETHICAL

Ethical Leadership

4 Hours

LDCE360PERFORM

Performance Appraisals: Performance Management in Career Engine 360

8 Hours

LDTALENT

Talent Selection

2 Hours

LDWYNE

Welcoming Your New Employee

Leadership Excellence

Designed for managers, AAA University’s Leadership Excellence program consists of instructor-led courses that helps participants make process improvements, successfully lead teams through change, persuade and inspire action, and manage the business through effective delegation and developing others.

To register for Leadership Excellence courses, go to Career Engine 360 and type the name of the course in the Search box at the top of the page. From there, click on the course and select Register.

A badge will be awarded to employees who successfully complete all courses in the Principles of Leadership program to display internally and on LinkedIn .

ACE Competency

Course Name

Course Code

Course Length

Introduction to Process Improvements

2 Hours

LDPROCESS

Leading Teams Virtually

Drive Results

4 Hours

LDTMVIR

Motivational Leadership

2 Hours

LDMLEADER

Leadership Styles and Tendencies

LDLEADSTYL

2 Hours

The Art of Public Speaking

LDAOPS

8 Hours

Team Change Engagement

Communicate Effectively

LDTMCHANGE

2 Hours

The Bottom Line for Engagement

LDENGAGE

2 Hours

Writing for Impact

LDWRITE

2 Hours

Communicating Across Generations

LDGENS

2 Hours

Conflict as a Growth Opportunity

LDGROWTH

2 Hours

Diversity, Inclusion, and Belonging

Build Relationships

LDDIB

8 Hours

Leading Strong Teams

LDSTRONGTM

2 Hours

Team Collaboration

LDTEAMCOLLAB

2 Hours

Leadership Excellence

ACE Competency

Course Name

Course Code

Course Length

LDCFSALL

8 Hours

Coaching For Success*

LDDELEGATE

2 Hours

Delegation

Develop Self, Individuals, & Teams

LDPERSLEAD

2 Hours

Develop Personal Leadership

LDSUCCESSN

4 Hours

Succession Planning

6 Hours

ACE Administrative Management Foundations

LDADMGFOUND

8 Hours

Creating a Coaching Culture

LDCOACHCUL

2 Hours

Ethical Leadership

LDETHICAL

4 Hours

Performance Appraisals: The Performance Management Process of Career Engine 360

LDCE360PERFORM

8 Hours

Talent Selection

LDTALENT

2 Hours

Welcoming Your New Employee

LDWYNE

Earning a degree while you work has become easier than ever. As a part of AAA University, AAA Accelerate is a tuition assistance program tailored to the busy lives of our employees. By partnering with University of Massachusetts Global, we give you the tools and classes you need to earn your degree and grow your career opportunities. DRIVE YOUR CAREER WITH AAA ACCELERATE FAST TRACK YOUR DEGREE

GERALDINE MINOR | BUSINESS DEVELOPMENT MANAGER. CALIFORNIA FIELD SALES Current Student - Bachelor of Business Administration

• Bachelor of Arts in Applied Studies • Bachelor of Arts in Communications and Media

• Bachelor of Arts in Sociology • Bachelor of Arts in Organizational Leadership • Bachelor of Business Administration • Bachelor of Science in Computing Technology • Bachelor of Science in Information Technology • Advancement Pathway & Accelerated Paths Bachelor of Science in Cybersecurity

• Bachelor of Arts in Criminal Justice • Bachelor of Arts in Legal Studies • Bachelor of Arts in Liberal Studies • Bachelor of Arts in Psychology

To Learn More Visit the AAA University Page on Club Hub

HERE ARE THE STEPS TO CHECK OFF TO RECEIVE YOUR UMASS GLOBAL APPLICATION LINK At UMass Global, we’re thrilled to help AAA employees and family members improve their careers and skills with AAA Accelerate, our partnership with AAA offering over 35 different bachelor’s degrees. Not every employee qualifies (at least not yet), so before you jump in check out these musts and subsequent steps below. When you qualify for AAA Accelerate, know that AAA covers up to $5,250 in tuition every year.

THESE ARE THE MUSTS BEFORE YOU APPLY

1. Visit the AAA Accelerate Tuition Assistance landing page on ClubHub here . a. Review the AAA Tuition Assistance Policy on the Club Hub b. Watch the last Informational Webinar hosted by AAA and UMass Global

2. Confirm your eligibility to participate in Accelerate a. Be sure you’ve been a AAA employee for at least 90 days b. You need at least a 2.5 PA score on your most recent AAA year-end Performance Appraisal (applicable by job tenure) c. You cannot have any verbal or written corrective actions on your HR record within one year of your application for AAA Accelerate d. Complete the AAA University Leadership Development Curriculum that pertain to your job Good news — these can apply as credit toward your degree! This requirement does not apply to member- facing hourly employees. Please contact baez.andy@ace.aaa.com with any questions 3. Choose a UMass Global degree from the approved list at www.UMassGlobal.edu/Accelerate

THESE ARE THE MUSTS WHEN YOU APPLY

1. Submit a request in the PSC Portal here seeking an official eligibility determination from the AAA Accelerate Program Administrator , Andy Baez 2. Receive your official AAA Accelerate Admission Decisions Letter a. If Denied , the letter will include a list of the missing requirements that must be completed before you are able to apply again b. If Accepted , the letter will include the link to the AAA Accelerate-specific application where you can apply with AAA’s support and get started! Apply to UMass Global ONLY through the link in the Decision Letter - If applying while at work , use the Microsoft Edge brow s er - Include your social security number (requirement to receive any scholarships or financial aid.) 3. After you’ve started your application, call 800-746-0082 to schedule a session with a UMass Global Enrollment Coach to guide you through the next steps.

STEPS ONCE YOU’RE ADMITTED INTO UMASS GLOBAL

1. Meet with your UMass Global Academic Advisor to plan your path. Your Advisor will be with you through your entire degree process, providing guidance, support, and helping keep you on track. 2. Meet with your One Stop Advisor to review your AAA tuition coverage and other financial matters.

3. Rent or purchase the required course textbooks and materials. 4. Start classes and accelerate your future! Sooooo exciting!

INTERESTED IN A DIFFERENT DEGREE OR HAVE AN INTERESTED SPOUSE OR DEPENDENT? If 1) you haven’t yet qualified for AAA Accelerate, 2) you’d like to pursue a degree not on the list, or 3) you have a spouse or dependent interested in continuing their education – then UMass Global has you covered! As a partner of UMass Global, all AAA employees qualify for tuition reduction scholarships for non-approved degrees, and for most degree programs for your spouses and dependents. Please contact mgoyette@umassglobal.edu for more information.

AAA Accelerate Frequently Asked Questions AAA Accelerate Frequently Asked Questions AAA Accelerate Frequently Asked Questions

It’s been a long time since I’ve been in school. I’m not sure what support I’ll need. What is available at UMass Global? It’s been a long time since I’ve been in school. I’m not sure what support I’ll need. What is available at UMass Global? The majority of UMass Global students are working adults. Many have not been in school for years and are returning while now juggling work, family and other commitments. UMass Global wants to ensure that all students have the support needed to succeed. Some of our support includes: • Academic advisor - Your personal resource who will stay with you throughout your entire educational journey. • Online writing and math center - Access to resources, live tutors, and reviews of your writing to help you make the most of your time. • Veteran and active military support - UMass Global has a long history serving military students, both active duty and retired. • • Academic advisor - Your personal resource who will stay with you throughout your entire educational journey. • Online writing and math center - Access to resources, live tutors, and reviews of your writing to help you make the most of your time. • Veteran and active military support - UMass Global has a long history serving military students, both active duty and retired. • The majority of UMass Global students are working adults. Many have not been in school for years and are returning while now juggling work, family and other commitments. UMass Global wants to ensure that all students have the support needed to succeed. Some of our support includes: • Academic advisor - Your personal resource who will stay with you throughout your entire educational journey. • Online writing and math center - Access to resources, live tutors, and reviews of your writing to help you make the most of your time. • Veteran and active military support - UMass Global has a long history serving military students, both active duty and retired. • Office of Accessible Education and Counseling Services - This office supports students with documented disabilities to have equal access to the classroom and support services. • Library services - Access to a librarian to assist with research and a world-class library whose resources can be sent directly to your door. Office of Accessible Education and Counseling Services - This office supports students with documented disabilities to have equal access to the classroom and support services. • Library services - Access to a librarian to assist with research and a world-class library whose resources can be sent directly to your door. Office of Accessible Education and Counseling Services - This office supports students with documented disabilities to have equal access to the classroom and support services. • Library services - Access to a librarian to assist with research and a world-class library whose resources can be sent directly to your door. Will my transfer work be considered? Absolutely! At time of admission, we will look at your transcripts from other colleges and universities. In addition, learning programs from AAA University have been evaluated and will provide academic credit toward completion of certain degrees. Will my transfer work be considered? Absolutely! At time of admission, we will look at your transcripts from other colleges and universities. In addition, learning programs from AAA University have been evaluated and will provide academic credit toward completion of certain degrees. Will my transfer work be considered? Absolutely! At time of admission, we will look at your transcripts from other colleges and universities. In addition, learning programs from AAA University have been evaluated and will provide academic credit toward completion of certain degrees. It’s been a long time since I’ve been in school. I’m not sure what support I’ll need. What is available at UMass Global? The majority of UMass Global students are working adults. Many have not been in school for years and are returning while now juggling work, family and other commitments. UMass Global wants to ensure that all students have the support needed to succeed. Some of our support includes:

How do I get started? How do I get started? How do I get started?

Complete one of these AAA University programs: - Principles of Leadership (All Employees) - Fundamentals of Leadership (Supervisors) - Leadership Excellence (Managers and Group Managers) Note: If you are unable to complete one of the programs referenced above, please contact AAA University. - Review the AAA Tuition Assistance Policy on the Club Hub. If you have any questions, please contact baez.andy@ace.aaa.com - Watch the last Informational Webinar hosted by AAA and UMass Global Choose a UMass Global degree from the approved list at www.UMassGlobal.edu/Accelerate Submit a request in the PSC Portal seeking an official eligibility determination from the AAA Accelerate Program Administrator, Andy Baez To officially a pply for UMass Global please only access the AAA Accelerate application at To officially a pply for UMass Global please only access the AAA Accelerate application at Receive your official AAA Accelerate Admission Decisions Letter (Apply to UMass Global ONLY through the link in the Decision Letter) UMassGlobal.edu/Accelerate UMassGlobal.edu/Accelerate UMassGlobal.edu/Accelerate Visit the AAA Accelerate Tuition Assistance landing page on Club Hub Complete one of these AAA University programs: - Principles of Leadership (All Employees) - Fundamentals of Leadership (Supervisors) - Leadership Excellence (Managers and Group Managers) Note: If you are unable to complete one of the programs referenced above, please contact AAA University. Complete one of these AAA University programs: - Principles of Leadership (All Employees) - Fundamentals of Leadership (Supervisors) - Leadership Excellence (Managers and Group Managers) Note: If you are unable to complete one of the programs referenced above, please contact AAA University. To officially a pply for UMass Global please only access the AAA Accelerate application at

• •

•

• Visit the AAA Accelerate program information section on the AAA University Page on Club Hub • Visit the AAA Accelerate program information section on the AAA University Page on Club Hub • Visit the AAA Accelerate program information section on the AAA University Page on Club Hub

• • •

A U Mass Global enrollment care coach will discuss your goals and program opportunities • After you’ve started your application, call 800-746-0082 to schedule a session with a UMass Global Enrollment Coach to guide you through the next steps. A U Mass Global enrollment care coach will discuss your goals and program opportunities • A U Mass Global enrollment care coach will discuss your goals and program opportunities •

To Learn More Visit the AAA University Page on Club Hub To Learn More Visit the AAA University Page on Club Hub To Learn More Visit the AAA University Page on Club Hub

Tuition Reduction Scholarships are available for you and for your family!

UMass Global offers ONLINE Degrees, Certificates, Training & Professional Development

EMPLOYEES 95 % OF

AGREE THAT UMASS GLOBAL SUPPORTED THEIR SPECIFIC NEEDS AS AN ADULT LEARNER. **

10 - 2 0% tuition reduction scholarships for you a nd your family * . S cholarships are available for all AAA employees and employees' spouse + dependents, NO essay to write or financial qualifications (see the easy instructions on the next page).

8 0 degree, credential, and certificate choices offered in Business, Nursing , Education, and Arts & Sciences Year-round 8 week sessions Two fully online /mobile accessible learning options Education tailored for your career development The support you need to succeed Why UMass Global? 60 year legacy of educating busy working adults

Questions? Scan QR code to book 1x1 meeting or contact: Michelle Goyette 949.585.2974

MGOYETTE@ U MASSGLOBAL.EDU

* Scholarships applicable for 2022-23 academic year, certain restrictions apply.. See following page for details. University of Massachusetts Global (UMass Global), a private nonprofit affiliate of University of Massachusetts, is accredited by the WASC Senior College and University Commission (WSCUC). UMass Global (formerly Brandman University) offers nationally recognized academic programs for the nontraditional learner fully online, on ground at more than 25 campuses throughout California and Washington and through UMass Global MyPath, its self-paced online competency- based education. For additional information visit www.umassglobal.edu. **umassglobal.edu/sources

* CLAIM YOUR SCHOLARSHIP You are just four steps away. To be awarded your Premier Partner scholarship, following application , fill out and submit the UMass Global Scholarship Application Form. Complete your form by:

Clicking on this link: my.UMassGlobal.edu/scholarshipapply OR Logging into your UMass Global Account. Under the My Services/Resources tab, go to the My Finances section and then click on the Scholarships link.**

2 3

Entering on the form:

“Type of Scholarship” = Corporate Partner “ Organization or Institution” = AAA (Auto-Club Enterprises

Uploading a PDF of your employee verificatio n

Contacting your One-Stop specialist to be sure the scholarship has been applied to your account • Business card • Employee ID/Badge • Recent paystub (approximately one month or less) • Or , send an email from your work email with your UMass Global student ID # to scholarships@umassglobal.edu

Questions? Contact your One-Stop specialist or UMass Global’s Scholarship Department at scholarships@umassglobal.edu

*Scholarships apply to students who begin their UMass Global program during the 202 2 -2 3 academic year, which is Fall 1, 202 2 through Summer 2, 202 4 Total scholarship amount may vary by student depending on academic history and program of choice. UMass Global tuition rates are subject to change. The scholarship cannot be combined with any other allowance or special pricing, including military tuition rates. **The Scholarship Application Form and employee verification PDF may also be emailed to scholarships@UMassGlobal.edu.

University of Massachusetts Global (UMass Global), a private nonprofit affiliate of University of Massachusetts, is accredited by the WASC Senior College and University Commission (WSCUC). UMass Global (formerly Brandman University) offers nationally recognized academic programs for the nontraditional learner fully online, on ground at more than 25 campuses throughout California and Washington and through UMass Global MyPath, its self-paced online competency-based education. For additional information, visit umassglobal.edu.

Total Rewards Expo

Learn Microsoft Office Through AAA University Learn the microsoft office software suite, including word, excel, powerpont, and other programs by signing up for free classes at AAA university. Want to learn Microsoft Word, Excel, Outlook, PowerPoint, Publisher, OneNote, and more? Do you want to enhance your existing skills in these and other Microsoft Programs? AAA University offers a variety of online and in-person classes. Learn from an expert! Visit CareerEngine 360 to search for instructor-lead Word, Excel, PowerPoint, and other classes lead by David Scherer, our in-house Microsoft-certified expert and AAA facilitator. You’ll find beginning, intermediate, and advanced courses.

• • • • • • •

Microsoft Access Microsoft Excel Microsoft OneNote Microsoft Outlook Microsoft PowerPoint Microsoft Publisher

Microsoft Word

Learning

To search for a Microsoft Office course in Career Engine 360: Enter the course code in the search bar. The available courses and their course codes are listed below. Microsoft Access • Beginning Access: Access 100 • Course Code: MSACCESS100 • Intermediate Access: Access 200 • Course Code: MSACCESS200 Microsoft PowerPoint Beginning PowerPoint: PowerPoint 100 & PowerPoint 101 • Course Code: MSPPOINT100 *This course is split into four-hour sessions

•

Course Code: MSPPOINT101

Microsoft Excel •

Intermediate PowerPoint: PowerPoint 200

•

Beginning Excel: Excel 100 Course Code: MSEXCEL100

Course Code: MSPPOINT200

•

Microsoft Publisher

*This course is split into four-hour sessions Intermediate Excel: Excel 200 & Excel 201

Course Code: MSPUBLISHER100

•

• •

Course Code: MSEXCELL200 Course Code: MSEXCELL201

Advanced Excel: Excel 300

Course Code: MSEXCELL300

•

09/23/2024

Total Rewards Expo

Microsoft OneNote •

Microsoft Word Beginning PowerPoint: Word 100 & Word 101 *This course is split into two four-hour sessions

Course Code: MSONENOTE100

• •

Course Code: MSWORD100 Course Code: MSWORD101

Microsoft Outlook •

Beginning Outlook: Outlook 100 Course Code: MSOUTLOOK100

•

Intermediate Word: Word 200 & Word 201 *This course is split into two four-hour sessions

• Course Code: MSOUTLOOK200 Intermediate Outlook: Outlook 200

• •

Course Code: MSWORD200 Course Code: MSWORD201

09/23/2024

Being part of the Society has been incredibly fulfilling. It provides valuable opportunities to

connect with industry peers, stay updated on market trends, and gain insights into emerging developments. This experience has undoubtedly given me a significant career advantage.

- Danielle Johnson, MBA, CPCU

NETWORKING | LEADERSHIP | EDUCATION The Institutes CPCU Society keeps getting better, especially with you at our side. We want to be your go-to resource for insurance industry education, networking, leadership development, and more. Join today to access exclusive perks (and save $50 on dues with code JOIN50 ): ` Unlimited, free monthly webinars; all access to our new on-demand Learning Library; a complimentary subscription to Insights , our quarterly professional journal; and a free quarterly online course from The Institutes Knowledge Group. ` Free enrollment in Facilitated Study Groups. Get the guidance and support you need to pass core CPCU ® courses. ` Instant access to our online community, member directory, Mentor Match program, and volunteer opportunities.

` Local chapter benefits and eight special interest groups.

` Access to Career Center tools and resources.

` Exclusive member discounts on Society events, including In2Risk ® , In2Leadership, and more!

CPCUSociety.org | MemberResources@TheInstitutes.org | (800) 932-2728

Get Claims Skills You Can Use Right Away

with The Institutes Designations Associate in Claims (AIC®)

AIC’s all-new online courses help you build on- the-job claims skills you can use to get ahead in your career. Gain resume-ready skills in Claims Handling | Claims Resolution Claim Investigation | Fraud Prevention Interviewing | Negotiation Data Analysis | Communication

Designed for Today’s Claims Professional

The all-new Associate in Claims (AIC™) designation courses offer:

• 100% online, interactive learning: With videos, real-life examples from claims experts, and discussion boards. • Complete exam prep: Practice quizzes, a printable study outline, and a simulated credentialing exam. • Claims-specialty electives: Focus on auto, property, liability or workers comp.

Sample AIC for free! In just 30-45 minutes, you can gain on-the-job claims skills and learn more about the designation.

Build Your Career and Confidence

with The Institutes Designations Associate in Insurance (AINS ® )

Quickly master the basics of insurance and explore how different insurer functions work together to create, deliver, and support products. You’ll gain skills you can use right away to:

• Collaborate across departments and understand how different business areas connect • Serve customers with knowledge of how insurer functions work together • Understand how risk is assessed and claims are processed.

Try AINS FOR FREE! Take our free micro-course to sample the Institutes Designations Associate in Insurance (AINS®). In less than 30 minutes you will learn about: • Why insurance exists • Why insurance is so important for families and organizations • How risk management and insurance needs are evolving

Scan Here to Sign Up Now

Earn your AINS in 6 months and gain resume-ready skills in Insurance | Claims Handling | Coverage Analysis | Customer Service Risk Assessment | Insurance Operations

Associate in Personal Insurance (API ) Learn invaluable on-the-job skills with The Institutes Designations’ Associate in Personal Insurance (API ). You’ll build a solid foundation in all aspects of personal insurance, from how rates are established to auto and residential property coverage benefits. 4 TM 3 Core Courses Congrats! Ethics TM

Requirements

Create a foundation in personal insurance

Apply ethical frameworks to your day-to-day job

Stand out with your API designation

Enhance Your Skills Level up your existing expertise with courses that teach you to effectively evaluate and underwrite personal lines products, analyze what affects pricing and profitability, adapt to emerging exposures, and much more. Provide Valuable Insights Excel in your role by learning how to promote the right products and services to customers, analyze the pros and cons of developing new products, and recognize the impact of emerging technologies. Earn Credit Towards CPCU Get a head start on your future professional development by completing CPCU 555, a core course in API, which rounds out your personal insurance education while also counting towards The Institutes Designations’ CPCU—the RMI leadership standard.

6-8 Weeks Of content per course

9-12 Months To complete API 1 Free micro- course

BEST FOR: Any RMI professional who is looking to grow their skills and knowledge in personal insurance.

“I always like continuing my education, and I felt that The Institutes had good coursework and high-level designations that really brought a lot to the table for my profession.”

Melanie Wyman, CPCU, API Field Underwriter

Associate in Cyber Risk Management™ (ACRM™)

Build cyber resilience by earning The Institutes Designations’ Associate in Cyber Risk Management™ (ACRM™). ACRM will provide you with new skills to protect your organization from cyber threats and navigate the ever-evolving world of cyber risk insurance coverages. 4

2 ACRM Courses Build your foundation in cyber risk management

1 ARM Course

Congrats!

Ethics

Requirements

Get an overview of the risk management landscape

Stand out with your ACRM designation

Apply ethical frameworks to your day-to-day job

6-8 Weeks Of content per course

Stay at the Forefront of Cyber Risk Gain lasting knowledge and learn how to build an adaptable framework for assessing and managing risk that will continue to be relevant even as cyber threats evolve and change over time. Make Strategic Decisions Turn your learnings into actionable insights by employing best practices to assess cyber vulnerabilities, protect data, and help your clients and organization predict and prevent losses before they occur. Improve Collaboration Work more efficiently with your colleagues so you can bridge the IT gap, build effective risk mitigation strategies, and integrate cyber risk management into a broader, enterprise-wide context.

9-12 Months To complete ACRM 1 Free sample course

BEST FOR: Experienced RMI professionals who want to better understand cyber risk and stay at the cutting edge of risk management.

“The Institutes’ courses provided me with a better understanding of the insurance world as a whole and have helped prepare me for my future as an insurance professional. Their courses will help you take your career to the next level.”

Meg Griffith,CPCU, AU-M Client Outcomes Specialist

The Institutes’ Claims Pathway

CLAIMS PATHWAY SKILLS Gain the skills you need to understand and apply the claims handling, adjusting, and resolution process to effectively support your clients in their times of need.

SKILL KEY

Technical

Foundational

Leadership

Associate in Claims (AIC ™ ) • Claims Handling • Claims Resolution • Claims Investigation • Interviewing • Data Analysis • Inter-Department Collaboration • Fraud Prevention • Negotiation • Communication

Insurance Essentials

Associate in Insurance (AINS ® ) • Insurance • Claims Handling • Coverage Analysis • Risk Assessment • Personal Insurance • Commercial Insurance • Cross-Organization Collaboration • Customer Service • Insurance Operations

• Risk Management • Property-casualty Insurance • Insurance Operations • Customer Service • Ethics

Associate in Claims- Management (AIC-M ™ ) • Claims Management • Insurance • Liability • Claims Investigation • Leadership • Team Management

CPCU ®

Associate in Insurance Services (AIS ™ ) • Customer Satisfaction • Insurance Operations • Leadership

• Strategic Leadership • Business Decision Making • Strategic Planning • Risk Management • Data Analysis • Cross-Organization Collaboration • Underwriting

TheInstitutes.org

The Institutes’ Underwriting Pathway

UNDERWRITING PATHWAY SKILLS Gain the skills you need to understand and apply the trends, underwriting strategies and emerging technology that may challenge your company’s profitability.

SKILL KEY

Technical

Foundational

Leadership

Associate in Commercial Underwriting (AU ™ ) • Data Analysis • Risk Management • Insurance Operations • Commercial Underwriting • Disaster Risk Reduction • Threat Analysis Associate in Commercial Underwriting- Management (AU-M ™ )

Insurance Essentials

• Risk Management • Property-casualty Insurance • Insurance Operations • Customer Service • Ethics

Associate in Personal Insurance (AP ™ )

CPCU ®

Associate in Insurance Services (AIS ™ ) • Customer Satisfaction • Insurance Operations • Leadership

• Strategic Leadership • Business Decision Making • Strategic Planning • Risk Management • Data Analysis • Cross-Organization Collaboration • Underwriting

• Risk Management • Insurance Operations • Personal Underwriting • Personal Financial Planning

TheInstitutes.org

What designation are you working toward?

Value of Designations to Your Career

Enhanced Knowledge & Skills

Credibility & Recognition

Career Advancement

Employers value employees who earn designations—opening up career opportunities and increasing your chances of advancing.

Holding designations demonstrates to your employer, peers, and clients your commitment to professional development and expertise.

Gain a deeper understanding of risk management and insurance concepts, trends, and best practices to be more effective in your role.

Networking

Professional Growth

The knowledge gained through earning a designation leads to increased job satisfaction, as you feel more confident in your role and

Earning a designation provides an excellent opportunity to network, share experiences, and connect with other professionals who can offer insights and support.

better equipped to handle challenges.

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Request a Webinar We can deliver an info-session to show your team how learning opportunities from The Institutes Knowledge Group can help them: • Gain new skills • Enhance their credibility • Become a leader in their field • Grow existing expertise

Name

Topic(s) of Interest Ex: Claims, Underwriting, etc.

Our Learning Strategy

The Kaplan Way simplifies the learning process, allowing you to focus on what you need to learn versus how you need to learn it. Both the design and delivery of the content is based on sound, industry-recognized cognitive learning principles and evidence-based research.

The Kaplan Way

Evaluate mastery of new knowledge and identify achieved outcomes.

Acquire new knowledge through demonstration and examples.

Apply new knowledge through simulation and practice.

Kaplan Is Your Provider for Insurance Licensing Kaplan Financial Education offers the most comprehensive exam prep packages designed to help you succeed. Offering a wide variety of products and expert instruction, we can prepare you for your Life, Health, Property, Casualty, Adjuster, or Personal Lines insurance license.

www.kaplanfinancial.com/insurance | 877-731-5061

Life, Health, Property, Casualty, Personal Lines Your goal of becoming licensed and producing as quickly as possible is our priority. Make the most of your study time with comprehensive education packages and simplified materials to increase retention. The direct testable content is cohesive and prominent, followed by supporting details.

Adjuster Licensing Kaplan’s insurance adjuster licensing exam prep gives you the resources you need to pass your state exam the first time so you can focus on producing. Kaplan offers two paths for a nationwide offering for Adjuster Licensing: For states that offer an adjuster license, Kaplan offers packages to prepare the students for their Property & Casualty Adjuster exams. These states include: AK, AL, AR, AZ, CA, CT, DE, GA, FL, HI, ID, IN, KY, LA, ME, MI, MN, MS, MT, NC, NH, NM, NV, NY, OK, OR, RI, SC, TX, UT, VT, WA, WV, and WY. The Designated Home State (DHS) adjuster license is available to individuals who are residents of a state that does not license adjusters, or to individuals that are company adjusters and reside in a state that only licenses independent adjusters and/or public adjusters and want to designate another state as their home state. The states that qualify are CO, DC, IA, IL, KS, MA, MD, MO, ND, NE, NJ, OH, PA, SD, TN, VA, and WI. “The availability of Kaplan materials online and the depth of the test prep materials made studying a cinch. I especially liked the ability to compose practice exams that addressed weak areas that needed extra attention. I was shocked at the ease of the state exam in comparison to the preparation… Kaplan made the test a breeze on the first try.”

—V. Foster

www.kaplanfinancial.com/insurance | 877-731-5061

Relevant content, expertly produced LinkedIn Learning’s team of industry experts is focused on creating engaging content that's relevant, impactful in your career , and produced in a way that makes you want to keep coming back .

Insights driven by LinkedIn data Our courses are powered by data from the world’s largest professional network, allowing us to build and recommend courses that help you keep up with the rapid, ever-changing demand for hard and soft skills.

Broad and deep course library Our team creates over 50 courses a week, building on our incredibly deep library of over 21, 000 courses and ensuring that our content is always fresh and up-to-date.

1 Billion members & 50,000 skills on LinkedIn

50 more than new courses per week

Industry experts with real-world experience

Hollywood-caliber production quality

We vet every instructor to ensure they have credible, real-world experience in the subjects they’ll be teaching. That way, you are always learning relevant topics from someone you can trust, and developing new skills that can be applied right away.

Best-in-class visuals, sound and graphics bring our instructors’ expertise to life, whether produced at one of our global studios or via remote recording.

led by more than 2, 9 00 industry experts recruited from around the world

LinkedIn Learning courses are used by 78% of Fortune 100 Companies

78%

Advance your career with LinkedIn Learning Kick-start your career development by exploring career paths and building the right skills aligned to your goals—with insights, expertise, and high-quality content from the world’s largest professional network.

Here’s how to take the next steps in your career journey on LinkedIn Learning.

Set a career goal Whether you want to grow in your current role or try something new, discover recommended content and resources based on your career goal. Set your goal on the homepage or in My Learning.

Explore career paths with Role Guides Learn about the skills needed for different roles, and find relevant content, communities, pre-certifications, and more to inspire your next step. Find Role Guides in Browse.

Python

Software Development

React.js JavaScript

Git

Python Skill Evaluation

Guide your learning with Skill Evaluations Understand your proficiency across more than 40+ different skill sets to personalize learning to your level. Discover by browsing or searching for skills.

Advanced

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Showcase skills with Professional Certificates Build in-demand skills with curated learning & assessments developed in partnership with industry leaders, then showcase your skill proficiency to your network with a credential. Explore Professional Certificates in Browse.

Discover new job opportunities at your company Explore relevant job opportunities at your company based on your career interests and skills in LinkedIn Learning. See jobs on your homepage and in My Learning and Role Guides.

Hands-on Practice with GitHub Codespaces New LinkedIn Learning software development courses are now seamlessly integrated with a professional, enterprise-grade development environment – GitHub Codespaces

Upskill your software development teams Software developers can apply learning through hands-on practice using LinkedIn Learning’s most up-to-date tech courses now paired with GitHub Codespaces. Your teams have access to nearly 200 (and growing) courses with real-world development environments that accelerate technical skill building.

Accelerate technical skill building

What is GitHub Codespaces?

What is GitHub?

• Tech skills are changing faster than ever. LinkedIn Economic Graph Data shows that software and IT skills have changed over 30% in the last 5 years and that change is accelerating. • With LinkedIn’s access to the latest skills data, we have developed the tech training that teams need to be successful in a constantly changing landscape. • And now, LinkedIn Learning is partnering with GitHub Codespaces, as the first-to-market learning platform to enable seamless access from our tech training to GitHub Codespaces for hands-on practice. • Learners at any stage of their tech skill journey can follow along with expert tech instructors and engage in three different practice methods in today’s most popular programming languages.

• GitHub Codespaces is a professional, enterprise-grade workplace tool from GitHub that software developers are likely to encounter in the workplace, making skill building more directly and easily applicable in day-to-day work. • Developers will spend more time learning and less time on setup. Learners practice in GitHub Codespaces’ cloud-based, isolated in-browser development environment expertly set up by LinkedIn Learning instructors – allowing risk-free learning on any machine in seconds. • With LinkedIn Learning and GitHub Codespaces, learners can access learning and practice to quickly work from any device in any browser and hand off to a desktop.

GitHub is a Microsoft- owned company that offers a complete software development platform to build, scale, and deliver secure software.

Did you know?

GitHub is used by over 83M developers around the globe and over 90% of Fortune 100 companies.

How it works Learners taking any of the nearly 200 courses that integrate with GitHub Codespaces are able to go directly from the LinkedIn Learning course page to a newly created codespace in GitHub in which to practice.

More on LinkedIn Learning GitHub Codespaces-Enabled Courses • LinkedIn Learning has released nearly 200 courses with Codespaces since the launch of this offering in 2022 . • Courses will cover the six most in-demand programming languages – Python, SQL, Java, Go, PHP, and JavaScript – plus topics in AI, Machine Learning, and Data Science. We will expand into other languages, like Rust, in the future. • Three different practice methods (Hands-On Introduction, Practice It, and Level Up) are available in each of the above programming languages, so that no matter what stage of skill building a developer is at – just starting out or advanced – they have the right level of learning and practice.

• Courses now available in English, French, Spanish, and German.

• Developers will open their own codespace based on a LinkedIn Learning course’s preconfigured exercise files repository and will have instant access to the files running in the browser. There isn’t a download/upload step involved, and they never need to use local resources, such as their development computer’s file system. LinkedIn Learning Course with GitHub Codespaces integration Course: Level Up: SQL Instructor: Scott Simpson, LinkedIn Technology Author

• Course Highlights • Hands-On Introduction: Java • Practice It: SQL Joins • Level Up: Advanced Python • Data Cleaning in Python Essential Training • Machine Learning with Python: Logistic Regression

List of courses available on the LinkedIn Learning Customer Success Center

• Developers will get up to 60 hours per month free with GitHub Codespaces, which will support most learners’ needs. While LinkedIn Learning provides seamless access to GitHub Codespaces, learners will be directly linked with GitHub accounts. So in the rare case that more time is needed, learners can use GitHub’s pay-as-you-go pricing. LinkedIn Learning configured GitHub Codespaces Course: Level Up: SQL Instructor: Scott Simpson, LinkedIn Technology Author

Learn more at https://learning.linkedin.com/product/hands-on-practice

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