Who is eligible for Empathy? You and your family are eligible to receive Empathy’s comprehensive system for grief and loss support if you are living in the U.S. and enrolled in Group Term Life Insurance offered by Voya. Empathy is not insurance and you should note that services and availability may vary by state. Eligible users receive dedicated care and support, combined with experienced resources and tools. Empathy is committed to helping you and your family prepare for the future and provide support in some of life’s most challenging moments. We’re here to meet you wherever you are, whenever you’re ready. How to get started Navigating a loss can be challenging and knowing where to start can be difficult. Empathy’s experienced Care Team is ready to provide support via web, app, or phone.
Services and Care Team support General Care Team Support: 251-299-8482 support@empathy.com
Loss Support: 769-305-2683 Employees and insureds: join.empathy.com/voyasupport-loss Beneficiaries: join.empathy.com/voya Employee and insured Pre-Planning Support: 802-797-4027 join.empathy.com/voyasupport-preplanning How to sign up: 1. Select the appropriate link based on the support you're looking for 2. Click "Get Started" button at the top left of the webpage 3. Enter your phone number to verify yourself with a text code 4. Answer the prompted questions to get support tailored to your needs. Please notify your Care Manager if you would like to switch between experiences - e.g., from Pre-Planning Support to Loss Support. App access for insured and beneficiary loss support 1. Download the Empathy app by visiting the Apple App Store or Google Play store or scanning the QR code 2. Enter your phone number to verify yourself with a text code 3. Enter referral code: EMP-VOYALOSS 4. Answer the prompted questions to get support tailored to your needs Additionally, beneficiaries filing a group term life insurance claim through the Voya Claims Center can agree to be contacted by the Empathy Care Team regarding any bereavement care benefits to which they may have access. App Store is a service mark of Apple Inc. Google Play is a service provided by Google LLC.
Bereavement Support, including Funeral Planning & Will Preparation services are provided by The Empathy Project, Inc., New York, NY. Provisions and availability of each service may vary by state. Group Term Life Insurance is underwritten by ReliaStar Life Insurance Company (Minneapolis, MN), a member of the Voya ® family of companies. Provisions and availability may vary by state. ©2024 Voya Services Company. All rights reserved. CN3412890_0426 160339 160339_040124
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