How to Verify Benefits Card Purchases
Benefits Card Purchase Not Automatically Verified? The IRS requires Chard Snyder to confirm that you used FSA funds for an eligible service or purchase. In most cases when you swipe your Chard Snyder Benefits Card, the funds are automatically deducted from your FSA due to the card’s smart technology. On occasion, you will be prompted to verify the eligibility of the expense you purchased with your benefits card. In these cases, you will receive an email from Chard Snyder asking for more information to substantiate, or validate, your expense. This requested documentation could be copies of itemized receipts from your doctors’ office, dentists’ office, hospitals, and stores. The best form of substantiation is an Explanation of Benefits (EOB) from your primary insurance provider showing what you paid out-of-pocket. How Do I Verify OR Repay Ineligible Expenses? If you receive an email from Chard Snyder asking for additional information regarding your purchase, you must prove your expense was eligible or repay the amount to your plan. Here’s how: Verify the expense (Substantiate) Take a picture of your EOB, itemized bill, or receipt with your mobile device. Any EOB, itemized bills, receipts, or invoices must include: • Date of service (must be during the plan year) • Provider’s name • Name of person receiving the service • Amount you must pay after insurance has paid their portion • Description of service or product purchased Submit the photo documentation on the Chard Snyder Mobile App or upload on your online account. It’s that easy! If you don’t have an itemized receipt, contact the provider or your insurance company and request an EOB or a copy of the receipt. Repay the expense (Use ONE of the following methods) • Log in to your account and provide banking information to repay online • Substitute ineligible expenses, or expenses without documentation, by submitting a valid claim for eligible out-of-pocket expenses. Dates of service must be in the same plan year as the ineligible expense. • Send Chard Snyder a check with a copy of the request you received to: (If you do not provide the requested documentation in a timely manner, your card may be temporarily turned off until valid substantiation is received. You will still have access to your funds, but will need to file claims through the mobile app or online account in order to receive reimbursement.) P.O. Box 29 24 , F argo, ND 58108-2924
Not All Card Swipes are the Same Medical providers such as a doctor, dentist, hospital, or clinic do not always have systems that provide enough information to substantiate your expense. You may receive an email or letter from Chard Snyder asking for documentation such as itemized receipts or statements, or a copy of an Explanation of Benefits (EOB) from your insurance company. Over-the-counter healthcare merchandise bar codes can be scanned on the mobile app to check eligibility. Use your card at pharmacies and stores that confirm eligible merchandise and services and you won’t be asked for further proof. Purchases at other locations will require you to pay out-of-pocket and submit a claim form and documentation of the expense.
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