The Institutes’ Claims Pathway
CLAIMS PATHWAY SKILLS Gain the skills you need to understand and apply the claims handling, adjusting, and resolution process to effectively support your clients in their times of need.
SKILL KEY
Technical
Foundational
Leadership
Associate in Claims (AIC ™ ) • Claims Handling • Claims Resolution • Claims Investigation • Interviewing • Data Analysis • Inter-Department Collaboration • Fraud Prevention • Negotiation • Communication
Insurance Essentials
Associate in Insurance (AINS ® ) • Insurance • Claims Handling • Coverage Analysis • Risk Assessment • Personal Insurance • Commercial Insurance • Cross-Organization Collaboration • Customer Service • Insurance Operations
• Risk Management • Property-casualty Insurance • Insurance Operations • Customer Service • Ethics
Associate in Claims- Management (AIC-M ™ ) • Claims Management • Insurance • Liability • Claims Investigation • Leadership • Team Management
CPCU ®
Associate in Insurance Services (AIS ™ ) • Customer Satisfaction • Insurance Operations • Leadership
• Strategic Leadership • Business Decision Making • Strategic Planning • Risk Management • Data Analysis • Cross-Organization Collaboration • Underwriting
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