Cigna Healthcare Dental Virtual Care. Access dental care 24/7/365 without leaving home.
The dentist will see you now. Toothaches, chipped teeth and oral infections don’t care what time of day it is. But neither do the Cigna Healthcare SM Dental Virtual Care 1 dentists. If you need dental care and are unable to reach your regular provider, you now have the option to consult with a dentist through a video call. The best part? Cigna Healthcare Dental Virtual Care is available 24 hours a day, seven days a week, 365 days a year! Convenient dental consults at home. While we recommend that you contact your dentist first to see if they can provide virtual care, we recognize this may not always be possible. That’s why we’ve partnered with Virtual Dental Care (VDC). a virtual dental care company. VDC connects you with a licensed dentist who, through a video call, can help address urgent dental situations like toothaches, infection, swelling, bleeding, and more. They can also prescribe medication 2 to be filled at your local pharmacy, if necessary. If in-person care is necessary for your dental issue, VDC will help refer you to a local Cigna Healthcare dentist. They will also share any records from your virtual visit with your local provider. Cost and claim information. Cigna Healthcare Dental Virtual Care consults are processed as in-network claims on your plan, and have no co-pay or coinsurance costs. If your plan has frequency limits (for example, if your plan only covers two exams per plan year), these consults will count toward those limits. They also count toward the annual dollar maximum on your plan (this is the maximum dollar amount your plan will pay toward covered services in a plan year).
How to access Cigna Healthcare Dental Virtual Care. If your dentist is unable to assist with your urgent dental care need, simply log on to your myCigna.com ® account and follow the prompts to the virtual care portal. • You must connect to the portal via your myCigna.com account in order to use the service without having to enter a payment method. • Once you’ve entered the online portal, you will be directed to the VDC website to provide basic health information. • After you complete the basic health information, you will enter a virtual waiting room where a dentist will connect with you in ten minutes or less. • If any referrals or prescriptions are given, a VDC Virtual Assistant will help you find them in your online portal following the virtual consultation.
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