ELEVATING EXPERTISE Dental Education With Advanced Dental Seminars
country, we can all benefit from their valuable insight and expertise. ADS strives to deliver evidence-based curriculum to a group of distinguished dental professionals.
Lauded Industry Speakers We hold six meetings per year, each featuring keynote speakers with unique and interesting perspectives on our field. At our last seminar, we heard from Dr. Markus Blatz, DMD, professor of Restorative Dentistry, chairman of the Department of Preventive and Restorative Sciences, and assistant dean for Digital Innovation and Professional Development at the University of Pennsylvania School of Dental Medicine. Dr. Blatz founded the Penn Dental Medicine CAD/CAM Ceramic Center, which researches emerging technology and novel ceramic materials to provide the greatest esthetic care. Other past speakers include Prosthodonists Dr. Howard Chasolen, Dr. Safa Tahmasebi, and Dr. Julian Conjeo; and Periodontists Dr. Samuel Low, Dr. Matthew Fien, and the inspiring Dr. Anissa Holmes. We are PACE Approved and registered with CE Broker to facilitate your CE directly to the Florida Board of Dentistry. Learn With Us Our events also provide a valuable opportunity to network and collaborate with others in the dental community. The novel lessons and fascinating new perspectives gleaned from our bimonthly events can benefit both emerging and established dentists alike. The next seminar is Nov. 15, 2024 with Prosthodontist, Dr. Hunter Dawson. We encourage anyone interested to register now. Our goal is to bring our dental community together, and to foster a spirit of cooperation, rather than competition. Please visit AdvancedDentalSeminars.org for more information.
Our new education company, Advanced Dental Seminars, was created to foster professional relationships through practical, high-quality continuing education opportunities. If you enjoy the benefit of continued dental education but find many courses and lectures to be uninteresting, we can relate. That is why, last year, we founded Advanced Dental Seminars to make continuing your dental education engaging , impactful, and practical. We created science-backed curriculum that incorporates the latest industry findings, with relevant lessons you can apply at your practice. By bringing in industry specialists from across the
FIRST IMPRESSIONS MATTER The Importance of Great Customer Service
The importance of first-class customer service is often overlooked in the health care industry. While the quality of care is paramount, the interactions between your front office staff — both in-office and over the phone — have a lasting impact on your patients’ loyalty to, and perception of, your clinic. When it comes to your customer service personnel, a positive patient interaction can lead to future referrals and favorable business reviews, while a negative patient interaction can damage your reputation and drive patients away from your clinic. Here is how, and why, great customer service can help your practice. The Benefits to Your Patients Apart from the previously mentioned business benefits, quality customer service can also benefit your patients. Many patients experience anxiety or undue fear about their upcoming procedure, and a friendly and compassionate staff can help alleviate those feelings. Moreover, when patients are satisfied with
their treatment by your team, they are more likely to return in the future and to recommend your practice to their friends and loved ones. Your patients will also be more likely to follow your recommendations regarding their oral health if they trust your client-facing employees.
How to Provide Quality Customer Service The question still remains: How do you ensure your staff are providing quality customer service? Thankfully, there is some simple advice that,
when applied at your practice, can go a long way toward improving patient satisfaction. Don’t keep your patients waiting; prompt service and quick turnaround can help your patients feel that you are paying attention to them and that their time matters. Follow up with your patients after their procedures to inquire about their comfort and satisfaction with your care. Lastly, provide a welcoming environment that is positive and driven by kindness and reassurance, in order to foster patient loyalty and satisfaction.
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