CLAIMS SERVICES
Customized Services
Claims Service Plan
Negotiate special claims handling instructions & procedures with the insurance carriers and client Provide enhanced claims services to include litigation management, return to work programs, and dispute resolution Provide periodical claims reviews and reporting on a schedule customized for each client’s needs Provide loss trending analysis of claims including recommendations for loss control specific to a client’s exposure and claims history
Training & Reporting Services
Develop reporting procedures and protocols specific for each client’s needs to ensure prompt and accurate reporting of losses
Provide online claims training Develop customized loss reports
Proactive Claims Communication
Serve as a single point-of-contact to the client regarding all claims issues, service questions or concerns Monitor losses, including payments made and reserve integrity, regularly using a comprehensive diary and documentation system. Ensure that clients are provided accurate and timely loss information
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