Consumer Attitudes (Cont’d from Page 11) two preferences are those who desire a form of normalcy—willing to venture out for select activ- ities—but are still cautious and concerned about their health. Businesses pivoted and showed resilience, offer- ing digital options to compensate for physical visits. Hybrid business models need to create a seamless customer experience regardless of the channel. As focus shifts from survival to growth, companies im- plementing these models will be able to easily tran- sition between phases of recovery. Flexible policies, such as waiving cancellation fees, could accommo- date fluctuating restrictions and comfort levels. Each country will reopen at differing stages. Do- mestic tourism is rebounding, settling pent-up de-
Industry Events
FTA Forum March 13-16, 2022 Omni Fort Worth Ft. Worth, Texas
TLMI Converter Meeting March 20-22, 2022 Albuquerque, NM
Labelexpo Europe April 26-29, 2022 Brussels Centre Expo Brussels, Belgium
Labelexpo Americas September 13-15, 2022 Donald E. Stephens Convention Center Rosemont, IL
FTA Fall Conference October 11-13, 2022 Covington, KY
mand for leisure and hospitality. As consumers take more trips, businesses can recapture travel spend. Whilst consumers are shopping online for conve- nience or safety, they also crave meaningful inter- personal connections. Using a blended approach to cater to consumers’ new norm is crucial. The Socialization Paradox is a behavioral phase influencing consumer habits. Consumers want to socialize but demand a flexible approach. Business- es should be receptive and provide a seamless ex- perience with innovative and adaptive solutions. Remote work and virtual events will co-exist with in-person engagements, but consumers want the option to choose. Companies need to be consider- ate of fluctuating comfort levels. Hybrid business models will put consumers in control of their de- sired experience.
TLMI Annual Meeting October 16-19, 2022 Scottsdale, AZ
FTA Forum April 16-19, 2023 Hilton Columbus Downtown Columbus, Ohio
Flexo Market News February 14, 2022 13
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