Answers to important questions
When you need some support, we’re here to help.
Are Employee Assistance Program services confidential? Yes. Any personal information provided to LifeWorks stays completely confidential.*
How do I get help? Getting professional help is just a phone call away. Simply call 1-888-319-7819 to speak with a counselor or to schedule an in person, phone or video conference appointment. These services are available 24 hours a day, 7 days a week. When is the right time to call? That’s up to you. Counselors are here whenever you need them — whether you simply need to talk or want guidance on something you are going through. Is my Employee Assistance Program included with my MetLife coverage? Yes. There is no cost to you because your employer pays for the services provided within our program. While we offer a broad range of services, there may be some assistance that’s not included. You can still work with counselors for these services by arranging to pay for them directly. Does the program have any limitations? While we offer a broad range of services, we may not cover all services you may need. Your Employee Assistance Program does not provide:
Phone 1-888-319-7819
Web metlifeeap.lifeworks.com user name: metlifeeap and password: eap
• Inpatient or outpatient treatment for any medically treated illness Prescription drugs •
Treatment or services for intellectual disability or autism Counseling services beyond the number of sessions covered or requiring longer term intervention Services by counselors who are not LifeWorks providers Counseling required by law or a court, or paid for by Workers’ Compensation
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Mobile App user name: metlifeeap and password: eap
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Does the program offer Cognitive Behavioral Therapy (CBT)? Many LifeWorks EAP providers are trained in this type of counseling and the foundation of LifeWorks' CareNow digital programs, available through the programs website and mobile app, are built upon Cognitive Behavioral Therapy (CBT) techniques . CareNow provides instant access to a range of self-service programs developed by world leading experts, focused on behavior change in the areas of anxiety, stress, depression, and more.
*MetLife and LifeWorks abide by federal and state regulations regarding duty to warn of harm to self or others. In these instances, the consultant may have a duty to intervene and report a situation to the appropriate authority.
Some restrictions may apply to all of the above-mentioned services. Please contact your employer or MetLife for details. EAP services provided through an agreement with LifeWorks US Inc. (LifeWorks by Morneau Shepell). LifeWorks is not a subsidiary or affiliate of MetLife.
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