First-of-its-kind Masterclass a success Chairing a meeting is considered a skill, much like a conductor of an orchestra. To help staff master chairing meetings
“People don’t recognise the importance of the chair. The chair sets the tone of the meeting. It’s the job of the chair to listen to all of the differing views and find common ground,” she said. The masterclass was the first in a series planned by the Advancing Women in Medical Leadership working group to support staff and help reduce the potential barriers that exist for women progressing into medical leadership positions.
successfully, the NSLHD Advancing Women in Medical Leadership working group held the first of a series of masterclasses, focusing on effective chairing of meetings. The event was held at Royal North Shore Hospital and was attended virtually by staff and guests, with over 250 attendees participating both online and in person. Chair of the working group Professor Margaret Schnitzler was joined by lawyer, Helen Conway, a chief executive officer and respected public servant to discuss the topic of chairing meetings. “The chair of the meeting is like the conductor of an orchestra. The meeting is about the people in it; the chair needs to get the best out of the guests,” said Margaret. Helen emphasised the often- underappreciated importance of the chair in setting the tone and facilitating productive discussions. including the Geriatric Outreach Service (the ARRT, GRACE and BRACE teams) and the geriatrician to GP specialist outreach program. This programme helps keep frail and older people out of the emergency department by giving them access to specialists and community-based care. It offers more options for those experiencing health declines, making it easier for them to stay at home safely. It has been highly successful in reducing emergency visits and unplanned admissions, resulting in an estimated $10.9 million cost avoidance in 2023 from the Geriatric Outreach Service alone. NSLHD’s Geriatric Outreach Service provides rapid support to elderly individuals at risk of immediate hospitalisation. The service aims to reduce hospital admissions through its outreach model, improving outcomes for patients and alleviating pressures on emergency departments and NSW Ambulance. Since 2022, NSLHD’s geriatric care service has handled 10,864 referrals for 6,712
Helen Conway and Professor Margaret Schnitzler
NSLHD Programme Finalist for International Award The Collaborative Commissioning for Frail and Older People Programme has been shortlisted for the Mastercard Award for Hospital Operational Excellence at the International Hospital Federation Awards. The programme is a partnership between NSLHD and Sydney North Health Network, encompassing several services and initiatives,
patients, with 68 per cent from aged care homes. This initiative has successfully managed over 75 per cent of these cases without hospitalisation. The service recently expanded its operational hours until 8 PM weekdays and launched a weekend virtual service, enabling safe at- home management for older people who require ambulance assistance, reducing hospital visits. This recognition highlights the programme’s success in supporting vulnerable older people, improving healthcare outcomes, and setting a standard for operational excellence in healthcare. The winners of this international award will be announced in September.
Hornsby Ku-ring-gai Geriatric Outreach team (GRACE)
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