MEET YOUR Customer Solutions Team We are committed to the success of your program. Our Customer Solutions Team is dedicated to providing superior customer service.
Dana Siverd, MPA ACCOUNT EXECUTIVE 267-491-5435 dsiverd@BHSonline.com ✓ Program strategy and planning ✓ Day-to-day program management, reporting and review ✓ Service questions, requests, technical issues and troubleshooting Mercedes Saei MANAGER, CUSTOMER SOLUTIONS 919-746-9228 msaei@BHSonline.com ✓ Daily account management operations oversight ✓ Quality assurance supervision ✓ Implementation support Melanie DuPon DIRECTOR, CUSTOMER SOLUTIONS 919-815-6637 mdupon@BHSonline.com ✓ Oversee implementation ✓ Organizational consultation ✓ Behavioral health data analysis
PERFORMANCE CONSULTATION 866-594-7292 referrals@BHSonline.com • 24/7 Critical Incident Stress Management (CISM) consultation and requests • Performance consults • Consultations on organizational issues • Supervisor referrals
24/7 PARTICIPANT SUPPORT CENTER 800-327-2251 • 24/7 access to program services for participants • Accessibility service options available
Randi Bauernshub VICE PRESIDENT, CUSTOMER SOLUTIONS 215-939-1335 rbauernshub@BHSonline.com ✓ Executive oversight
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