How to Access Services
Free, confidential, in-the-moment support is available 24/7 to help with personal or work-related problems that may interfere with your job or family responsibilities.
There are multiple ways to access services:
Call 800-327-2251 A BHS Care Coordinator will confidentially answer your call, understand your need, assist with any emergencies and connect you to the appropriate resources. They will then follow up with you to ensure your satisfaction and progress.
Text 800-327-2251 * Start a conversation with #BEBETTER to connect with a master’s level Care Coordinator or #WORKLIFE to connect with a Work-Life Resource Specialist.
Service Request Forms Access the Service Request Forms in MyBHS (portal) or the MyBHS app. Forms should be used for non-urgent needs. Responses may take up to one (1) business day.
Live Chat Access Live Chat in MyBHS (portal) or the MyBHS app. Live Chat should be used for non-urgent needs and is available during normal business day.
The BHS App The app features one-touch dialing, an Ask a Question chat feature and and access to MyBHS (portal).
DOWNLOAD THE BHS APP
*Text messages are answered during regular business hours, Monday-Friday 8 a.m.-8 p.m. ET, excluding holidays. Text users must be 18 or older. Not available for California residents. Text services are not intended for emergencies or urgent issues – please call 9-1-1 or 800-327-2251 for immediate help. **Individuals under the age of 18 are invited to call our toll-free service line to request services in lieu of online requests due to age of consent laws that vary by state.
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