Where to go for …
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John Hancock’s ROP rider is a link out experience; Ethos owns the quoting experience and John Hancock owns the rest. This means Ethos only has partial visibility
For questions about …
Agent should...
JH client support 1-888-333-2659
Product features
Go to the John Hancock Simple Term sales support page
Contracting
See instructions for their scenario as prompted in the Quoter
Policy Info/Docs: www.JohnHancock.com Vitality: www.JHVitality.com
John Hancock eApp
Call JH: 1-866-595-7361 (option 4)
John Hancock licensing
Call JH: 1-866-595-7361 (option 2)
Servicing: Clients can call John Hancock directly or log into JH client portal. ROP will not be on Ethos member portal.
Post-sale servicing
Call JH: 1-866-595-7361
Commissions
Log into Ethos portal and go to Earnings
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