Hannah Harvey Executive Director – Customer Services Foreword from
Dear Residents, As we move through this exciting time of growth and positive change at Housing Choices, I want to acknowledge and thank you for your continued patience and understanding. We’ve heard your feedback, and we know that connecting with the right person and adapting to new processes hasn’t always been easy.
I want to reassure you that we are listening. While our focus has been on reshaping our systems to make them more efficient and responsive, we know that the transition has, at times, made it harder for you to feel heard and supported. For that, I sincerely apologise. At the heart of everything we do are the people and communities we serve. We know that change is not always easy but please know that it is being driven by a deep commitment to building a stronger, more sustainable foundation for the future. One that ensures a more consistent, accessible, and people-centred service experience, no matter where you live. As you are aware, Housing Choices is introducing a new national service model designed to bring greater cohesion across our teams and deliver better support to residents across the country. As part of this transition, we are actively recruiting new team members in several locations to strengthen our ability to meet your needs.
This is a work in progress, and we are committed to doing better. We have shared updates with you along the way and will continue to do so in an open and transparent way. We want you to know that you matter and that the “people” part of our work will never be lost in the process. While these national changes are underway, our local teams continue to work hard to support residents and build strong, connected communities. With winter in full swing, we tend to spend more time indoors. If you’re looking for something creative to do, why not enter our Home is Where the Art is Competition. No experience required, just some artistic flair, which will be displayed at the Home is Where the Art is exhibition in October. Contact the Community Engagement Team for more information. Thank you for your patience,
your feedback, and your ongoing engagement.
Acknowledgement of Country In the spirit of reconciliation Housing Choices Australia acknowledges the Traditional Custodians of Country throughout Victoria and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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