Above: State and national leaders from our Housing, Rental Compliance, and Allocations teams across the country.
Our national service model
Housing Choices is making some important changes to how we work, introducing a new national service model to strengthen how our teams work together and support residents across the country. The goal is simple – to provide better, more consistent services no matter where you live. We're currently recruiting for roles around the country to support the transition and put this new way of working into action.
Our Customer Services Department
Housing Services • Staff in our Housing Services team are your main contacts throughout your tenancy and can help with inspections, neighbour concerns and other tenancy matters. • The Rental Compliance team calculates and reviews your rent, making sure it’s correct and in line with your income and our policies.
Commercial Services • Our Property Services team is now part of the Customer Service Department to strengthen collaboration between housing and maintenance teams. • We are moving towards a national contact centre which will respond to enquiries by phone, online, or in person and will aim to resolve as many enquiries as possible the first time you contact us. Placemaking and Partnerships • The Community Engagement team ensures residents feel heard, connected to their communities and have opportunities to grow and thrive. • The Allocations team connects people in need of housing into secure homes, helping to create diverse and inclusive neighbourhoods. • Our Service Improvement team helps us respond to feedback across the organisation to deliver better services. • Our NDIS Engagement and SDA teams , support residents in our Specialist Disability Accommodation homes.
Supportive Services • The Supportive Housing teams provide support for our specialist housing programs across the country. • They also provide short-term support coordination to help residents with at risk tenancies and link them with long-term support to sustain their tenancy.
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