Rent and water payments reminder
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Paying rent and water bills on time is important for maintaining your tenancy. Incorrect or missing payment details can cause confusion, delays, or arrears. Always double-check your payment reference to make sure it’s processed correctly. Even small errors can result in payments being missed or held up, so it’s important to double-check your details. Thankfully, Housing Choices has different ways of paying to make life easier.
1. Centrelink Deductions If you receive Centrelink as your main source of income, you may be able to have your rent and water payments deducted directly from your Centrelink payment. • This option is reliable, easy to manage, and helps avoid missed payments or errors with payment details. • In most tenancies, we can also include a small amount in your deduction to cover water charges. • Talk to your Housing Officer if you would like to set up Centrelink Deductions. 2. BPAY BPAY is a safe and secure way to pay through your online or mobile banking. To make a payment via BPAY you will need your: • Biller Code • Customer reference number • Amount to pay Contact your Housing Officer if you need another copy of your biller code or customer reference number.
3. Bank Transfer Bank transfers can be made through your online or mobile banking. When making a bank transfer, always include the reason for the payment (e.g. rent or water), along with your tenant account number and full name only. Your tenant account number (also sometimes called an AR number) is your unique account number with us. Please enter it in the “payment reference” or “payment description” section of your online banking so we can match your payment to your tenant account correctly. Need an example? If John Smith (tenant account number 123456) is paying his water, he should write: • 123456 John Smith • John Smith 123456 • Water 123456 John Smith If you are using a branch to make this deposit or if a family member or someone else is paying for you, they must still include your details in the reference. Please note, paying via bank deposits will be phased out in the near future to reduce issues with missing payments. Stay tuned to the next newsletter and see how paying your rent could win you a prize!
Need help? If you need a copy of tenant account number or BPAY information or want to check that a payment has been allocated to your account, please reach out to your Housing Officer.
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