Common Ground and Catherine House recognised for excellence
Right: Deirdre, Manager of Client Services from Catherine House.
We’re pleased to share that Common Ground and Catherine House have achieved provisional re-accreditation under the Australian Service Excellence Standards (ASES), Certificate Level. This means we have been independently assessed and recognised as meeting high standards in the way we work with clients and residents and deliver support within our programs. It also means we meet high standards within the governance, systems and processes in place at Housing Choices that support our service delivery. The ASES assessment involved a detailed review of how our services operate, including providing evidence, conducting interviews, site visits, and receiving feedback from clients, residents, volunteers, senior management, HCA Board members and partner organisations. We’re especially proud that the assessors shared such strong positive feedback about how our staff work with clients and residents.
They heard that: • Residents and clients feel treated with dignity and respect • Staff are compassionate, skilled, and take the time to really listen • People feel heard and supported to reach their goals • Our teams are responsive, open to feedback and transparent • We work in a trauma-informed and person-centred way We’ve also recently introduced a new Clinical Governance Guidance for Supportive Services, a framework to strengthen the systems that support and oversee our service delivery across our Supportive Services teams. We have also refreshed the Practice Framework for Common Ground to help guide consistent, high-quality support. Achieving this re-accreditation is a positive outcome that reinforces the way we work and how we’ll continue to provide intensive support to people through our Catherine House and Common Ground programs.
Below: Common ground residents attending Party in the Park, hosted by Adelaide City Council.
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