July 30, 2025
CREEK & CO. CLUB MISSION STATEMENT “TO CURATE UNMATCHED ACCESS TO OUTSTANDING FACILITIES, EXPANSIVE AMENITIES, AND INDUSTRY-LEADING HOSPITALITY.” CLUB VISION STATEMENT “TO CULTIVATE AN EXCEPTIONAL AND EFFORTLES LIFESTYLE COMMUNITY.” BOURBON AND BONES
A huge thank you to our outstanding team for making the recent Bourbon & Bones evening at Frenchman’s Creek a remarkable success. Our members enjoyed exceptional hospitality, delightful cuisine, exquisite desserts, and expertly curated bourbon selections —leaving them thoroughly impressed. Your dedication and seamless service truly elevated the event. Congratulations on demonstrating the exceptional teamwork and hospitality that Frenchman’s Creek is known for. For more pictures and an inside scoop on this event, turn to pages 10-11.
Summer Contest Time! $$$ Page 6
Bourbon and Bones Page 8
Leading with Hospitality Page 5
INDUSTRY LEADING HOSPITALITY EXAMPLES CHALLENGE ENDING SOON We are in the final days of Industry-Leading Hospitality Challenge, which offers you an opportunity to win a $250 gift card! Join the challenge by providing examples of how our team is (or could be) delivering industry- leading hospitality to our members, as outlined in our Mission statement. There are two ways to submit your examples. If you are reading this announcement on your phone, just email your example to bdaley@frenchmanscreek.com, or if you’re reading it on a computer or a printed flyer, just scan the QR Code below and send it using the form that will appear on your phone. Mr. Tucker will review all of the examples submitted, and any that merit being shared more widely will be eligible for the $250 gift card. Please note, however, that you must submit your example by August 8 in order to be eligible, so don’t delay!
THE CLUBHOUSE CORNER
The opening of our beautiful new clubhouse is just around the corner, and we want everyone to get excited and ready for this new chapter!
As mentioned in previous issues of the Creek & Co . newsletter, our Food & Beverage facilities are truly outstanding, and we can’t wait for you to see everything they have to offer.
To keep the momentum going, we’ll be sharing new information each week leading up to the opening—including fun facts, updates, and sneak peeks.
Plus, we’ll be launching weekly quizzes with raffle prizes to help everyone stay engaged and informed. Stay tuned—and get ready to celebrate this exciting milestone with us!
Please scan the QR code below and submit your answers. If your answer is correct, your name will be added to our weekly drawing. All weekly winners will also be eligible to participate in a monthly raffle with exciting prizes! Good luck, and thank you for participating! THE CREEK WEEKLY TRIVIA CHALLENGE!
Please note: To give everyone a fair chance, raffle winners are only eligible to win once every 30 days.
THE CLUBHOUSE CORNER LAST WEEK’S CHALLENGE RECAP Question: Which restaurant will feature a grab-and-go window? Answer: Greenside
Congratulations to this week’s raffle winner: Amber Thornley - Concierge Receptionist! Your name has been entered into the monthly raffle for a chance to win even more exciting prizes! Thank you to everyone who participated — keep those answers coming!
THE CLUBHOUSE CORNER STRATEGIC PLANNING
Strategic planning for launching a country club is vital—it ensures the venture is built on a clear understanding of the market, financially sustainable models, and strong operational capability. Thoughtful differentiation, member-focused amenities, and engagement strategies help ensure long-term success and community value.
STRATEGIC PILLARS
1. Facility Planning 2. Governance & Leadership 3. Operational Effectiveness 4. Member Experience SEE EXCERPT BELOW FROM THE FRENCHMAN’S DINING GUIDE LUMIÈRE WHERE EVERY EVENT SHINES A SPACE FOR CELEBRATION As the center of celebration and connection at Frenchman’s Creek, Lumière is an elevated venue for community
gatherings and personal milestones. Before entering Lumière, distinguished by its soaring ceilings and grand west-facing windows, guests are first welcomed into an elegant pre- function space, featuring a striking wine wall showcasing over 2,000 bottles. MOMENTS THAT MATTER From hosting elegant Sunday brunches during the season to unforgettable private celebrations, Lumière provides an extraordinary backdrop for life’s most meaningful events. Whether it’s a wedding, an anniversary, holiday, or another milestone, members can create memories that last a lifetime in this sophisticated space.
A COMMUNITY HUB Lumière plays a vital role in fostering the culture of Frenchman’s Creek. Beyond private events, it serves as a gathering place for essential community happenings and entertainment that bring members together. These shared experiences strengthen the sense of belonging and camaraderie that define life at the club.
LEADING WITH HOSPITALITY HR’s involvement transforms hospitality from a department function into an organizational mindset. By prioritizing culture, development, and engagement, HR ensures staff are equipped and motivated to deliver the personalized, thoughtful service members expect. Building the Culture from Day One HR sets the tone through a robust onboarding process that introduces new hires to the club’s history, brand values, mission, and service standards. Recruiting Talent Aligned with Service Values HR focuses on sourcing candidates with strong emotional intelligence, hospitality mindset, and cultural fit. Continuous Training & Development From soft skills like empathy and conflict resolution to technical training in event protocols, HR coordinates ongoing learning opportunities. Recognition & Engagement Programs HR designs recognition programs—such as Employee of the Quarter, W.OW, program, and team shout-outs—to reinforce hospitality excellence. Strategic Workforce Planning HR manages staffing levels to align with seasonal demands and events—ensuring the right coverage to deliver seamless service. Policy, Compliance, & Support Infrastructure HR ensures fair compensation, transparent leave policies, and proper compliance with labor laws, visas, and work authorizations.
PABIAN LAW MEMBER OF THE YEAR AWARD We are delighted to share that our H ‑ 2B program was honored with the Member of the Year award from Pabian Law—a prestigious recognition out of more than 130 participating properties nationwide. This award reflects not only our strong compliance and
.
operational success, but also our commitment to education and collaboration through webinars and initiatives. Nais Lopez had the honor to represent our team as a speaker, sharing insights on H ‑ 2B program rules and immigration reforms with other properties during the past year. This achievement wouldn't be possible without everyone's ongoing support and dedication. We are excited to continue building on this momentum and delivering impactful results—together.
OUR VISION AND MISSION STATEMENT
SUMMER CONTEST TIME! $$$ Have you memorized Frenchman’s Creek Vision and Mission Statements? Stop by the Human Resources Office and recite the Frenchman’s Creek Mission and Vision Statement to one of our HR Team colleagues. You’ll receive a raffle ticket to enter our weekly drawing. Each week, one lucky winner will receive a $25 gift card! Let’s see who knows the Vision and Mission Statements by heart. Good luck!
Vision To cultivate an exceptional and effortless lifestyle community.
Mission To curate unmatched access to outstanding facilities, expansive amenities, and industry-leading hospitality.
.
THE HUB MENU SURVEY To make sure The Hub offers food that works for YOU, Chef Alex wants to hear directly from YOU. This is your chance to share your preferences, cravings, and ideas—completely anonymously. Don’t be shy! Now’s the time to let us know: Scan the OR Code here to take the anonymous survey (It only takes a few minutes!)
Encuesta del Menú de The Hub Para asegurarse de que The Hub ofrezca comida que funcione para TI, el Chef Alex quiere escucharte directamente. Esta es tu oportunidad para compartir tus preferencias, antojos e ideas—completamente de forma anónima.
¡No tengas pena! Es el momento de hacernos saber lo que piensas: Escanea el código QR aquí para completar la encuesta anónima. (¡Solo te tomará unos minutos!)
Sondaj sou Meni The Hub Pou asire The Hub ap ofri manje ki mache pou OU, Chef Alex vle tande dirèkteman nan men OU. Sa a se chans ou pou pataje preferans ou yo, sa ou anvi manje, ak ide ou yo—nèt ale anon ỳ m. Pa fè timid! Koulye a se moman pou fè nou konnen sa ou panse: Eskane kòd QR la isit la pou pran sondaj anon ỳ m lan. (Li pran sèlman kèk minit!)
SAFETY AT FRENCHMAN’S WEEKLY SAFETY TIP
TAKE A SAFETY SELFIE Want to win $25? If you see a workplace hazard, take a selfie with it and send it to NLopez@frenchmanscreek.com. If your photo is verified and a work order is placed, you will receive $25 as a thank you for helping keep Frenchman’s Creek safe! (Note: Managers are not eligible)
BOURBON AND BONES NIGHT RECAP
Check out these awesome photos from Bourbon and Bones Night, shared by Thabisile Mbhele - Kitchen Trainee, Kursten Restivo - Pastry Chef, and Jimmy Hernandez - F&B Director.
BOURBON AND BONES NIGHT RECAP
ON PAR WITH OUR PEOPLE EMPLOYEE HANBOOK Safety
At Frenchman’s Creek, we are committed to providing a clean, safe, and healthy environment in line with all relevant safety and health laws. Your health and well-being are our priority. Always wear required safety gear and follow posted safety rules. Do not remove equipment guards. Wear seat belts in all Frenchman’s Creek vehicles. Keep your work area clean and tidy. Frenchman’s Creek provides necessary safety gear such as glasses, gloves, back support, and special clothing. Employees are expected to use this equipment whenever required for their job duties. The Frenchman’s Creek safety committee, chaired by Human Resources, is the coordinating and working force behind the safety program. Meetings and inspections are held on a regular basis. Employees will be disciplined for willful violations of safety rules and procedures. We must all work together and remember SAFETY IS EVERYONE’S JOB!
ON PAR WITH OUR PEOPLE Have Questions About Your Insurance? We’ve got you covered! If you have any questions about your benefits, coverage, or how to enroll, please reach out to the Insurance Helpline—they’re your go-to resource for all insurance-related inquiries and are here to help. Please remember: New full-time hires have 30 days from their hire date to enroll in insurance through ADP. If you miss this window, you’ll need to wait until the next open enrollment period in April 2026—so don’t delay!
W.O.W PROGRAM At Frenchman’s Creek, we recognize those individuals who go above and beyond their normal job duties. W.O.W: It’s a Winning Attitude, Observed Dedication, and Wonderful Smile! W.O.W Winners Get $25!
ON PAR WITH OUR PEOPLE
“PETS” OF THE WEEK
Our Ambassador in Training Program provides a one-of-a-kind opportunity for AIT’s to learn and expand their professional skills. AIT ROTATION PROGRAM
MEET HUGHIE, REEF, AND JOE Say hi to six-year-old Hughie, 16-year-old Reef, and five-year-old Joe! They’re the cutest little crew, always napping and waiting for Mom to come home. Jordan Mathers, our Head Golf Pro, is so lucky to have such sweet furry babies!
QUOTE OF THE WEEK Want to feature your pet? Email your pictures to: avillalobos@frenchmanscreek.com.
We are delighted to share that Ni Kadek Dewika from Indonesia began her training at the Pavillion in September 2024 and she just completed her rotation in HR and assisted with this newsletter issue!
Want to choose the next quote? Just send to: avillalobos@frenchmanscreek.com. opponent of slavery. He’s remembered for his intelligence and lifelong dedication to public service. John Quincy Adams was the 6th U.S. President (1825–1829) and the son of John Adams. A skilled diplomat, he helped end the War of 1812 and later served in Congress, where he became a strong
FRENCHMANSCREEKFUN
FRENCHMANSCREEKFUN
JOB OPENINGS
Be sure to read the Daily Club Communications sent to all members! It highlights important information and updates that you should be familiar with:
MEMBER LOOK AHEAD 1 - Lobster Night 6 - Golf with the FC Staff 7 - Year-Rounder's Happy Hour 13 - Italy and Vino Night 15 - Shredding Day 20 - Tennis with the FC Staff 21 - Year-Rounder's Happy Hour 27 - Tacos and Tequila 29 - Summer Sunset Golf AUGUST :
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook Online newsletter maker